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Pinetown: QCTO Subject Matter Expert (SME) – Contact Centre Management NQF 5 Qualification

Job Description

QUALIFICATIONS & EXPERIENCE Relevant qualification at NQF Level 5 or higher in one of the following disciplines: Contact Centre Operations Business Management Operations Management Customer Relationship Management Customer Service Facilitator / ETDP Certificate SME Approval Letter Must be a registered constituent Assessor and/or Moderator with Services SETA. Minimum 2 – 5 years relevant industry experience within sales or commercial environments. Demonstrated experience in one or more of the following: Contact Centre Operations Business Management Operations Management Customer Relationship Management Customer Service Advanced knowledge of modern contact centre management information systems, performance metrics, SLAs and omnichannel technology. Experience in qualification development, curriculum design, assessment design or occupational learning programmes will be advantageous. Exposure to QCTO, SETA, curriculum development or quality assurance environments will be beneficial. COMPETENCIES & SKILLS Applicants should demonstrate: Sound understanding of QCTO occupational qualification frameworks. Knowledge of occupational curriculum and assessment methodologies. Strong analytical and report-writing skills. Excellent stakeholder engagement and facilitation ability. Ability to translate workplace requirements into learning outcomes. Strong planning, communication and organisational skills. DUTIES & RESPONSIBILITIES Providing subject matter expertise in the field of sales and customer engagement. Participating in the development and review of occupational curricula and qualification content. Assisting with the design and validation of: Knowledge Modules Practical Skills Modules Work Experience Modules Supporting the development and review of assessment specifications and related documentation. Contributing to workplace learning and occupational alignment initiatives. Participating in stakeholder consultations, workshops and validation sessions. Reviewing learning materials and assessment instruments for industry relevance. Providing technical input into External Integrated Summative Assessment requirements. Ensuring alignment with QCTO and applicable quality assurance requirements.

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About Education / teaching Jobs in eThekwini

The education sector is a vital component of the eThekwini economy, with many institutions and organisations seeking to employ qualified professionals to support the development of young minds. Typically, this involves teaching and training roles in schools, universities, and other educational settings. Generally, these positions are in high demand due to the growing need for skilled educators.

Salaries for education professionals in eThekwini can vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, starting salaries for new entrants to the profession may range from R200 000 to R400 000 per annum, while more senior roles can command salaries ranging from R500 000 to R1 million or more. However, it’s essential to note that these are general estimates and actual salaries can vary significantly.

Common skills required for education professionals in eThekwini include excellent communication and interpersonal skills, the ability to design and deliver engaging lesson plans, and a strong understanding of curriculum development and assessment. Other valuable skills may include experience with educational technology, language proficiency, and the ability to work effectively with diverse populations. Typically, employers also look for candidates with a degree in education or a related field, as well as relevant teaching certification or qualifications.

The education sector encompasses various industries, including financial services, technology, manufacturing, and government. Often, these sectors require educators who can adapt to changing curricula and technologies, as well as develop innovative approaches to teaching and learning. In particular, there is a growing demand for educators with expertise in areas such as STEM education (science, technology, engineering, and mathematics) and language instruction.

For those seeking to establish or advance their careers in education, opportunities abound. Typically, career progression paths involve taking on leadership roles, developing subject matter expertise, and staying up-to-date with the latest educational trends and technologies. Many educators also pursue further qualifications or certifications to enhance their professional development and stay competitive in the job market.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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Posted in Jobs in Durban Area, Jobs in eThekwini, Jobs in Pinetown

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