Johannesburg: Nursing Services Manager

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Job Summary

Team leadership and management skills Excellent stakeholder management skills with high levels of interpersonal agility Well-developed communication skills Strong planning, organisational and follow-through skills Resourceful problem solver Strong analytical and connective thinker Must be able to manage stress and pressure and build team morale and resilience Technical Pre-requisite Holistic view of healthcare management and how a hospital is run Broad knowledge of all nursing specialisations Sound knowledge of applicable regulatory requirements Sound business and financial acumen Project management knowledge encompassing knowledge of hospital buildings, structure and equipment Broad knowledge of medical schemes and rules (including patient services) Basic Marketing and business development skills Sound understanding of company`s vision, values, mission and culture Expressed and implied ethical responsibilities Sound understanding of the group structure and business flows Relevant processes, procedures, policies, systems and workflow requirements Understanding of the hospitals revenue, cost, capital and balance sheet drivers Monthly Head Office reporting requirements Strong internal and external network including key stakeholders and areas of deep expertise across the group Relevant risk and compliance knowledge (commercial risk and patient and clinical risk) Business strategy and priorities Doctor expectations and satisfaction levels Patient profiles and expectations Industry norms and best practice in all areas relevant to the role Changes in the medical scheme environment / funder landscape Changes to procurement policies Evolution in company structure, strategy, vision and business model Internal changes / movements / restructures Evolving technology and system changes Reporting requirements Regulatory changes Compliance Requirements Internal standards, policies and procedures Legislative requirements Regulatory requirements (e.g. OHS Act and SANC and DOH regulations) Relevant degree / diploma in Nursing Science (essential) Management / business qualification (advantageous) Must have a current registration with SANC 5 years nursing management experience 5 years nursing management experience with exposure to private healthcare Availability and quality of skilled staff, particularly specialist skills Access to financial resources and information High staff turnover / retention issues Best Practice (SST 3) Hospital Manager (direct manager) with a dotted line into Group Nursing Manager Unit Managers, Night Supervisor / Manager, Clinical Facilitators, Infection Prevention Specialist / Co-ordinator and Deputy Nursing Services Managers (where applicable) Hospital MANCO team and peers across the group Patients, doctors, multi-disciplinary support services, regulators (e.g. SANC and DOH), nursing agencies and the community that the hospital serves Actively build and nurture professional working relationships with all stakeholders, displaying excellent abilities to listen, advise, consult, influence, negotiate and present at all levels Contribute to the monthly hospital MANCO and Group Operations meetings Work closely with doctors to build their confidence and trust Work closely with patients to manage issues relating to optimal patient care and experience Build relationships with the broader community that the hospital serves, e.g. through participation in Health Awareness days, CSI and outreach activities Build good relationships with unions Build relationships with peers at other hospitals to identify and share best practice Participate in relevant internal and external forums / committees as required Work with hospital Manco, Group Finance and Group Nursing Services Manager to set an operational and capital budget aligned to strategic objectives Drive achievement of monthly financial targets (e.g. nursing costs as % of TO excluding pharmacy revenue, plus absenteeism targets) Take responsibility for stock management Work closely with Hospital Manager, Financial Manager and Group Nursing Services Manager to analyse and understand monthly financial performance and to report on and address variances Act as custodian for compliance with the internal control environment Identify and follow-through on opportunities to drive cost efficiencies without compromising quality of hospital service delivery, e.g. Acuity Skills Mix Template Provide input into and oversee the implementation of efficiency-related group initiatives and monitor achievement thereof Continually monitor clinical and quality outcomes to be able to identify, manage and mitigate clinical and quality risks in line with scorecard targets Manage negative clinical incidents to reduce litigation and patient dissatisfaction Drive alignment to the Clinical Governance Framework and structures Drive compliance to the OHS Act Drive quality improvement programmes within the hospital to improve clinical and quality outcomes Participate in / lead hospital and group projects as required Provide guidance to Manco on the various risks associated with nursing (e.g. reputational risk, financial risk, operational risk, clinical risk, political risk, regulatory risk, environmental risks, etc) Use influence with doctors and hospital Manco to assist in managing cost efficiencies as patient advocates Implement risk management, governance and compliance policies and activities, including internal and external audits Drive ongoing compliance to SANC and DOH regulations Facilitate ongoing debate on current and anticipated risks Monitor key risks and regularly review risk assessments Provide guidance on risk mitigation Set the pace and tone for Nursing Services at the hospital and ensure everyone is focused on the right priorities Lead by example in driving company values and vision Work closely with HR to ensure optimal employee engagement and a harmonious work environment Take full responsibility for performance management of all direct reports, focusing on all aspects of sound people management: recruitment, training and development, performance management, remuneration and rewards, career path and succession planning, transformation and on-the-job coaching and mentoring Establish and address competency gaps Motivate, delegate and empower appropriately, enabling direct reports to take responsibility and display initiative within agreed mandates Monitoring and manage staff performance against agreed objectives and work with them to grow their skills and confidence where needed Act at all times in ways that are consistent with brand and values Engage in appropriate training interventions to promote own professional development Handle stress in ways that do not negatively impact others Act in an ethical, transparent and morally defensible manner, including highlighting unethical practices Continually share, debate and communicate learnings Flag and debate issues constructively Work collaboratively with others to achieve shared goals

Nursing Services Manager position available in Gauteng, Johannesburg. This job position was posted by . The job has been posted on 2024-07-05 in the Healthcare Nursing category

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