| Date | 2024-06-09 |
|---|---|
| Job Title | Installation And Support Technician (Pos) |
| Employer | Headhunters More Information |
| Salary | 0 |
| Category | It Computer |
| Location |
Eastern Cape / Port Elizabeth |
Job Summary
Only Candidates based in PE, Uitenhage and Despatch will be considered.
Responsibilities:
- Conduct on-site installations of point-of-sale systems for clients, ensuring hardware and software are set up accurately and efficiently.
- Provide comprehensive training to clients on the use of our point-of-sale systems, ensuring they are equipped to maximize functionality and efficiency.
- Troubleshoot technical issues remotely or on-site, diagnosing problems and implementing timely solutions to minimize downtime.
- Collaborate closely with cross-functional teams, including sales, installations, setup, and customer support, to address client needs and escalate issues as necessary.
- Maintain accurate records of installations, configurations, and support activities, ensuring documentation is up to- date and accessible.
- Proactively identify opportunities for process improvements and product enhancements based on client feedback and industry trends.
Qualifications:
- High school diploma or equivalent; A+ and N+ preferred
- Previous experience in technical support, installation, or maintenance, preferably within the point -of-sale or retail technology industry.
- Proficiency in troubleshooting hardware and software issues, with a strong understanding of networking principles.
- Excellent communication skills, with the ability to effectively explain technical concepts to non-technical users.
- Strong attention to detail and organizational skills, with the ability to manage multiple tasks simultaneously.
- Proven track record of delivering high-quality customer service and building positive client relationships.
- Flexibility to travel to client sites as needed and work occasional evenings or weekends.
Benefits:
- Competitive salary commensurate with experience.
- Comprehensive benefits package, including access to online mental health platform, medical aid assistance, funeral plan, and paid time off.
- Opportunities for professional development and career advancement.
- Collaborative and inclusive work environment with a focus on innovation and continuous improvement.
Area`s covered:
- PE to Plettenberg Bay
- PE to Port Alfred
- PE to Graaff Reineit
Package structure:
- Basic
- Care Allowance
- Advertising allowance
- Medical Aid (50/50)
- Commission
- Standby / Call Out Commissions
- Fleet card
- Laptop
- Networking tools
- Cell phone
Please consider your application unsuccessful if you have not received a response within 2 weeks of applying.
Installation And Support Technician (Pos) position available in Eastern Cape, Port Elizabeth. This job position was posted by Headhunters. The job has been posted as a char8000 ad on 2024-06-09 at 01:00:15 in the It Computer category
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