Job Description
Main Purpose of the Job
- Assist customers with service and maintenance needs.
- Ensure customer satisfaction with vehicles and the dealership.
- Act as a liaison between service/repair departments and customers.
- Resolve all customer complaints effectively and professionally.
Qualifications
- Grade 12 (Matric)
- Code B Drivers License (Essential)
- Computer Literacy (Essential)
- Kerridge System Knowledge (Desirable)
- Knowledge of vehicle legislation, consumer law, and trade practices (Essential)
Experience Required
- Minimum of 3 years experience in the motor industry in an administrative or service advisor role.
Key Job Outputs
Book in Vehicles for Service or Repair
- Review job cards in preparation for the day.
- Greet and assist customers.
- Book in vehicles using standard checking and recording procedures.
- Check for active campaigns on the system.
- Record and confirm visible damage with customer consent.
- Prevent booking-related customer complaints.
Monitor Progress of Work
- Track vehicle repair/service status throughout the day.
- Proactively update customers on delays or additional work.
- Upsell additional work as needed:
- Request cost estimates.
- Communicate with the customer.
- Obtain approval for extra work.
- Schedule follow-ups if necessary.
- Ensure maintenance plan work is authorised properly.
Monitor Carry-Overs in the Workshop
- Identify and monitor possible carry-overs.
- Prevent delays by following up daily on:
- Parts availability and orders.
- Pending work tasks.
- Proactively inform customers about carry-overs.
- Order parts using the correct procedures and ensure authorisation.
- Keep customers informed about progress.
- Handle and resolve customer queries or complaints.
Vehicle Handover Post-Service/Repair
- Deliver vehicles at the promised time and in satisfactory condition:
- All work completed.
- Vehicle clean.
- Communicate any delays proactively.
- Clearly explain the invoice to the customer.
- Ensure payment agreements are authorised.
- Process and follow up on payments.
- Escort customers to their vehicles.
- Do not release vehicles without full payment or approved arrangements.
Ensure Customer Satisfaction
- Achieve or exceed CSI (Customer Satisfaction Index) targets.
- Proactively address customer concerns.
- Ensure 100% vehicle readiness at promised time.
- Resolve complaints within policy guidelines.
- Escalate unresolved complaints as necessary.
Complete Administration
- Maintain a daily control sheet of serviced/repaired vehicles.
- Provide accurate customer information.
- Update internal systems with any changes.
- Monitor and follow up on cash sales.
Execute Agreed Projects
- Agree on project plans, budgets, and timelines with the relevant manager.
- Deliver projects on time and within budget.
- Ensure sustainability of the completed initiatives.
Key Competencies Technical Competencies
- Administration
- Product knowledge
- Computer literacy
- Knowledge of industry standards and compliance
- Sales ability
- Customer needs analysis
- Diagnostic and interpretation skills
Behavioural Competencies
- Customer-focused and empathetic
- Strong verbal and written communication
- Assertive and tactful
- Emotionally mature and trustworthy
- Good interpersonal and conflict resolution skills
- Adaptable and resilient under pressure
- Good planning and time management
- Problem-solving and decision-making skills
- Active listening and negotiation
- Ethical and professional in conduct
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Automotive Service Jobs in Eastern Cape
The automotive service industry is a vital sector in Eastern Cape, South Africa, with numerous opportunities available for skilled professionals. Generally, the job market trends indicate a steady demand for skilled technicians and mechanics to cater to the growing number of vehicles on the road. Typically, this demand is highest in urban areas where there are more residents who own cars.
In terms of salary expectations, it’s common for automotive service roles to fall within broad ranges, typically ranging from R30 000 to R80 000 per annum, depending on factors such as experience, company size, and industry sector. However, these figures are subject to variation, and actual salaries may differ based on individual circumstances. For instance, experienced technicians with specialized skills or those working for larger companies may earn higher salaries.
Common skills required for automotive service roles include mechanical aptitude, problem-solving skills, attention to detail, communication skills, teamwork ability, adaptability, and technical knowledge of various vehicle systems. Typically, candidates with a National Diploma in Mechanical Engineering or Automotive Repair are well-suited for these roles.
The automotive service industry is often associated with the following sectors: manufacturing, logistics, financial services, and technology. These industries frequently require skilled technicians to maintain and repair their fleets of vehicles.
For career development, automotive service professionals can typically progress to senior technician or supervisor roles within a few years of experience. With further training or education, they may also pursue careers in management, sales, or technical training. Often, companies invest in employee development programs, providing opportunities for on-the-job training, workshops, and mentorship schemes.
This information provides general career guidance. Actual salaries and requirements vary by employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Join professional associations in your field to expand your network and knowledge.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Cape Town City Centre: Group / Senior Management Accountant
Group / Senior Management Accountant – South Africa We are recruiting on behalf of a UK-based group with multiple operating…
View JobParow: Draughtsman posted by CFW Industries Ltd
CFW Fans (Pty) Ltd, an SABS ISO 9001 certified company, holds a prominent market position in Southern Africa, specialising in…
View JobJohannesburg: IT Delivery Manager
Our client is a leading financial services and investment management organisation with a strong footprint across Africa and selected global…
View JobBoksburg: Electrical Foreman – Electrician Wiremans Licence Elec Dipl (N6)
Electrical Foreman – Boksurg, RNeg Benefits Company housing Minimum qualification - An E lectrician Trade test and Wireman's licenc e(advantage)…
View JobEkurhuleni: BMS (Building Management System) – HVAC Technician posted by Placement Point
A established company based in the East Rand, requires a BMS Technician DUTIES: System Monitoring and Control Maintenance and Troubleshooting…
View JobCape Town City Centre: Accountant
Key Responsibilities: Managing daily financial operations and maintaining accurate bookkeeping records. Preparing and posting journals, with strong...
View Job
Browse Employers
Job Alerts