Job Description
- Have good communication skills.
- Have good telephone and email communication skills.
- Work well under pressure.
- Have good time keeping skills.
- Have good punctuality.
- Remain calm and professional when dealing with customers.
- Manage incoming calls on service desk and log calls on BPO.
- Identify correct fault diagnosis and action service calls according to urgency.
- Assist team members to ensure professional service level achievement.
- Log service calls and Identify call priority for calls logged and prioritize call attendance accordingly.
- Ensure calls are handled professionally and timeously.
- Communicate and update customers regarding calls and call status.
- Ensuring customer satisfaction and communication is met during the entire call handling process.
- Ensure Service Level Agreement calls are attended to timeously and met.
- Control an assigned team of technicians and assign calls to the team.
- Communicate with technicians regarding calls, call priority and urgency of calls.
- Monitor technicians activity and ensure calls are attended to timeously and assigned accordingly.
- Updating technicians calls with notes on the call progress or any requirements for the call.
- Communicate and process calls logged with Dealer branches and update calls.
- Ensure any parts required are procured and ordered from the warehouse and notes are made on the call.
- Prepare quotations for customers.
- Updating and monitoring of calls daily.
- Monitor and manage daily call reports and action accordingly.
- Have experience and understanding of Microsoft Office products. Microsoft Word, Excel and Outlook.
- Analyze daily technical call reports, respond to queries and address concerns or issues needing escalation.
- Perform any other duties as assigned from time to time
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Telecommunication Jobs in Eastern Cape
The telecommunication industry is a significant sector in Eastern Cape, South Africa, typically offering a range of opportunities for professionals looking to advance their careers. Generally, the job market trends in this field are characterized by a growing demand for skilled workers to support the increasing adoption of digital technologies.
In terms of salary expectations, it’s common for telecommunication professionals to earn salaries that vary widely depending on factors such as level of experience, company size, and industry sector. Typically, entry-level positions may fall within a broad range of R200 000 to R400 000 per annum, while more senior roles can command salaries ranging from R600 000 to R1 500 000 per annum or more. However, it’s essential to note that these are general estimates and actual salaries may differ significantly.
Common skills required for telecommunication roles in Eastern Cape include proficiency in programming languages such as Java or Python, experience with network protocols and architectures, strong analytical and problem-solving skills, excellent communication and teamwork abilities, knowledge of telecommunications regulations and standards, and a solid understanding of software development methodologies. Often, professionals in this field also require certification in areas like CompTIA Network+ or Cisco CCNA.
The telecommunication industry is commonly employed in sectors such as financial services, technology, manufacturing, and government. In addition to these traditional industries, there are also opportunities emerging in the education sector, healthcare, and e-commerce.
Career progression for telecommunication professionals in Eastern Cape can vary depending on individual goals and aspirations. Generally, common career paths include moving into senior technical roles, taking on leadership positions within companies, or transitioning into specialized areas like cybersecurity or data analytics. Development opportunities often include attending industry conferences, participating in training programs, and seeking mentorship from experienced professionals.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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