Job Description
Industry: Insurance
Location: Pretoria
Salary: R19 000 p/m
Our client in the insurance industry is looking for an Administrator: Quality Assurance to provide quality administration service in respect of quality assurance that results in the improvement of service and sales.
Key Responsibilities:
- Provide quality administration service in respect of Quality Assurance
- Contribute to the implementation of a quality assurance process within the call centre
- Assess calls and achieve set assessment target
- Keep record of sampled calls
- Provide feedback for coaching of call centre staff based on quality issues identified
- Identify risks, contribute to action plans and monitor the progress of these
- Training of new consultants on QA related standards
- Provide input to process and system enhancements, especially in support of product, process or quality issues
- Ensure that quality assurance is aligned with service standards within the operational environment
- Contribute to monthly / weekly quality reporting
- Demonstrate an excellent knowledge of all Assupol products, claims conditions and retention criteria in order to monitor customer experience
- Actively recommend the Call Centre staff that demonstrate high levels of quality service to their team leaders and Call Centre management
- Adhere to agreed process in order to deliver targeted operational results
- Comply with corporate governance policies, procedures and standards Performing investigations and ad-hoc projects
Minimum Requirements:
- Matric
- Relevant Qualification as per the FSB Board Notice (Depending on date of appointment in the industry)
- Registration as an Employee Representative (FSB)
- Regulatory Examination Level 1: Representatives (RE5)
- 1 to 2 Years’ in Quality Assurance in the Insurance Industry
- Excel reporting
- Experience in Category A and B1
Send your CV and latest pay slip to *****@*****.co.za
AtripleA Recruitment and Temps
www.********.co.za
GO APPLY NOW
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