Job Description
About the Role
We are seeking two highly skilled Client Care Advisors to join our team in Pretoria or Johannesburg, South Africa. As a Client Care Advisor, you will be the primary point of contact for our customers, providing exceptional service and support to resolve their concerns and queries.
Key Responsibilities
- Handle all incoming phone calls, general enquiries, information collection, investigation and escalation of concerns assigned to you
- Take full ownership of customer requests and concerns, ensuring effective and timely resolution
- Continuously follow up on existing queries or concerns until they are fully resolved
- Attend to all incoming call transfers relevant to assigned concerns; no unattended transfers are permitted
- If a call transfer is unsuccessful, take a detailed message and forward it via email or WhatsApp to the relevant person
- Record all client interactions and case-related notes accurately and timeously in Nexus
- Escalate concerns/complaints correctly in line with the delegation of authority
- Make outbound calls to existing customers to provide updates and feedback on queries or concerns lodged
- Actively manage the ageing of concerns/complaints daily in line with the Standard Operating Procedure
- Assist with admin orders on request
- Demonstrate effective communication skills, showing active listening, engagement, and understanding with customers
- Remain calm, professional, and solution-focused during stressful or high-pressure customer interactions
- Maintain a professional working environment, ensuring minimal background noise and avoiding unnecessary disruptions
- Build and maintain effective relationships with customers, branches, and colleagues to improve service quality and feedback
- Share best practices and lessons learned with the team to promote continuous improvement and collaboration
- Adhere to all company policies, procedures, and quality standards
- Assist in meeting departmental targets related to concern resolution and turnaround times
Requirements
- Matric
- Computer Literate
- Multilingual
- Contact centre experience (preferable)
- Mechanical background or strong vehicle knowledge (required)
Qualifications
- None specified
Salary & Benefits
- Salary details not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Customer service / support Jobs in Tshwane
In Tshwane, South Africa, the customer service and support industry is a vital sector that employs a significant number of professionals who cater to various sectors such as financial services, technology, manufacturing, and more. Typically, this role involves providing assistance to customers via phone, email, chat, or social media platforms, resolving issues, answering queries, and offering solutions to enhance customer satisfaction.
Generally, salaries for customer service and support roles in Tshwane can range from R200 000 to R500 000 per annum, depending on factors such as the individual’s level of experience, the company size, industry sector, and specific job requirements. However, it is essential to note that actual salaries may vary widely, and these figures are only rough estimates.
Common skills required for customer service and support roles include strong communication and interpersonal skills, a positive attitude, ability to remain calm under pressure, basic IT skills, knowledge of software applications such as CRM systems and helpdesk tools, and the capacity to work in a fast-paced environment. Typically, candidates with experience in sales, marketing, or human resources may also possess some relevant skills for this role.
Industries that commonly employ customer service and support staff include financial services sector, technology industry, manufacturing sector, and retail sector, among others. These roles are often found in various types of organizations, including but not limited to multinational corporations, small and medium-sized enterprises (SMEs), and government institutions.
Career development opportunities for those in customer service and support roles can be excellent, with potential for career progression into specialist positions such as team lead, manager, or even training and development roles. Typically, professionals who excel in this role may also consider pursuing higher education qualifications, such as a degree in business administration or communications, to enhance their skills and prospects.
This information provides general career guidance. Actual salaries and requirements vary by employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Learn the common software and tools used in your industry - stay current with technology.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Stellenbosch: Data Scientist
Work on global-scale AI solutions that genuinely make a difference Join a collaborative, supportive engineering culture High autonomy and end-to-end...
View JobJohannesburg: Senior Financial Manager
As the Senior Financial Manager, you will be a key business partner to executive leadership, driving financial performance, governance, and…
View JobJohannesburg: Mechatronic engineer collision avoidance systems
We are seeking a skilled Mechatronic Engineer to design, develop, integrate, and support advanced collision avoidance systems for heavy machinery…
View JobCape Town City Centre: Debtors Clerk
Key Responsibilities: Manage tenant billings and monthly recoveries including utilities, rates, levies, and expenses Ensure all recoverable expenses are...
View JobCape Town City Centre: Financial Manager
This role includes: Overseeing monthly payroll preparation Supporting and managing statutory compliance (VAT, PAYE, UIF, etc.) Reviewing and approving...
View JobJohannesburg: Power Electronics Engineer
We are looking for a skilled Power Electronics Engineer to design, develop, and validate advanced power conversion systems. The successful…
View Job
Browse Employers
Job Alerts