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Pretoria: IT GOVERNANCE AND SERVICES OFFICER

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Job Description

About the Role

An established organisation in the financial sector is seeking an experienced IT Governance and Services Officer to join their high-performing team. This role offers an exceptional opportunity for a strong communicator with proven leadership abilities and a design-thinking mindset to drive innovation and operational excellence.

Key Responsibilities

  • Provide leadership and coordination to internal IT-related personnel.
  • Act as primary point of contact between management, employees, advisers, and IT service providers.
  • Manage service delivery expectations with outsourced partners.
  • Maintain IT governance framework and policies.
  • Chair IT Steering Committee.
  • Ensure audit readiness and risk remediation tracking.
  • Own and review monthly IT governance packs including SLA performance, incident trends, security posture, patch/vulnerability status, change records, and remediation tracking.
  • Govern outsourced IT providers.
  • Conduct service reviews and escalations.
  • Own and maintain the Business as Usual (BAU) service catalogue, ensure SLA compliance, and approve all project, upgrade, migration, or non-BAU scopes prior to execution.
  • Enforce SLAs and approve non-BAU work.
  • Accountable for transition planning, documentation completeness, administrative access retention, and orderly exit handover in accordance with contractual obligations.
  • Monitor IT budget and control scope and cost escalation.
  • Translate business needs into IT initiatives.
  • Maintain IT roadmap and delivery tracking.
  • Report IT performance, risk, and cost to Exco.
  • Coordinate communication during incidents.

Requirements

  • Matric.
  • Bachelor’s degree in Business, Finance, Governance, or related field.
  • Governance or risk qualification advantageous.
  • Minimum of 8 to 10 years IT governance or vendor management experience.
  • Financial services exposure preferred.

Qualifications

  • Formal education/certifications (Bachelor’s, LLB, Matric, etc.) – None mentioned in original description.
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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in Tshwane

In the Tshwane area, the IT and computing industry is thriving, with a strong demand for skilled professionals to drive technological advancements and innovation. Typically, this field is characterized by a dynamic job market with various opportunities available across different sectors. However, it’s essential to note that the job market can fluctuate, and it’s crucial to stay adaptable and focused on continuous skill development.

When it comes to salary expectations, it’s generally common for IT and computing professionals in Tshwane to earn salaries within the range of R600 000 to R1 200 000 per annum, depending on factors such as experience, company size, industry sector, and specific job requirements. However, please note that these are broad estimates and can vary significantly based on individual circumstances. It’s also worth considering that bonuses, benefits packages, and other perks can impact overall remuneration.

Common skills required for IT and computing roles in Tshwane include proficiency in programming languages (such as Java, Python, or C++), experience with database management systems, knowledge of cloud computing platforms (like AWS or Azure), understanding of cybersecurity principles, and familiarity with Agile development methodologies. Additionally, strong analytical, problem-solving, and communication skills are often essential for success in this field.

The IT industry is a broad sector that encompasses various industries, including financial services, technology, manufacturing, and more. Commonly, these professionals work in companies operating within these sectors, as well as in government agencies and educational institutions. The demand for skilled IT professionals extends across the private and public sectors, with opportunities available at different levels of experience.

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For those looking to advance their careers in IT and computing, there are many opportunities for professional development and growth. Typically, career progression paths involve taking on increasingly complex projects, leading teams, or pursuing specialized certifications (such as CompTIA or Cisco). Many organizations also offer training programs, mentorship schemes, and internal job rotations to support employee development and advancement.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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