Pretoria: Retail Store Manager posted by Headhunters

Our client, a well-established organisation operating within the manufacturing industry, is seeking to employ an experienced Retail Store Manager to join their team based in Pretoria.

5 years experience in Retail Sales and/or Marketing of which up to 3 years should be at supervisory / managerial level, secures!

Requirements:

• Matric / Grade 12 (Minimum)
• Diploma in Business Administration / Sales / Marketing
• 5 years experience in Retail Sales and/or Marketing of which up to 3 years should be at supervisory / managerial level
• Computer Literacy (MS Office Suite; other relevant discipline-specific software programs)
• Communication skills (both verbal and written)

Responsibilities:

Retail Store Operations

• Manage and oversee the day-to-day operations of the retail store
• Contribute to strategic planning and operational reviews to achieve business objectives
• Ensure merchandise availability through effective inventory management
• Monitor sales performance and implement initiatives to drive revenue growth
• Develop and implement pricing and promotional strategies
• Analyse market trends and customer buying behaviour
• Maintain store presentation, merchandising standards, and operational efficiency
• Ensure store security measures are maintained and company assets protected
• Schedule, allocate, and monitor employee activities to ensure operational effectiveness

Compliance, Risk and Safety

• Ensure compliance with company policies, procedures, and operational controls
• Identify, monitor, and report operational risks
• Maintain compliance with relevant legislation and regulatory requirements
• Ensure adherence to Health, Safety, and Environmental standards
• Promote and maintain a safe working environment for employees and customers

Customer Service and Stakeholder Management

• Build and maintain strong relationships with customers and stakeholders
• Deliver exceptional customer service and customer satisfaction
• Handle customer concerns and resolve issues effectively
• Represent the organisation in meetings and stakeholder engagements
• Promote a customer-centric culture throughout the store

Staff Leadership and Development

• Lead, motivate, and manage store employees
• Conduct performance reviews and employee development discussions
• Identify training and development opportunities
• Manage employee relations matters professionally and fairly
• Foster a high-performance and collaborative team environment

Financial and Budget Management

• Assist with budget planning and financial forecasting
• Monitor expenditure and ensure adherence to budget requirements
• Analyse store performance and profitability metrics
• Identify opportunities for cost reduction and operational efficiencies
• Ensure responsible management of company resources

Only shortlisted candidates will be contacted. If you do not receive feedback within two weeks of applying, please consider your application unsuccessful.