Pretoria: Telecommunication Specialist posted by IT Ridge Technologies
Posted on 2025-05-18 00:00:00
| Employer | IT Ridge Technologies |
|---|---|
| Category | Other Insurance |
| Location | Gauteng / Pretoria |
Job Summary
Responsibilities:
- Actively leads the technical planning, design, maintenance and support of telecommunications systems
of both land lines and mobile devices. - Coordinate telecommunication needs and provide advisory service.
- Coordinate all company telecommunication needs and refer them to external vendors.
- Provide advice on telecommunication equipment upgrades.
- Implements and maintains telecommunications solutions systems to ensure uptime and reliability by
providing guidance and advice to business in respect of telecommunication solutions. - Establish voice networks by programming features, establishing interfaces and integrations,
following industry standards. - Documents voice network by recording configuration diagrams and programming.
- Knowledge sharing on researched latest telecoms products relevant to the company’s business.
- Provide technical support for selected land phones as well as cellular phones and provide advice
and guidance to business technologies and costs. - Responsible for the video conferencing technical installation and management thereof, thereby
ensuring optimized performance. - Manage the video conferencing facility.
- Investigate video conferencing technology and implement facility in consultation with ITC
infrastructure. - Coordinate conference facility connectivity and availability as per business requirements.
- Fault find and up keeping of all conferences and set up security for each conference.
- Back up and maintain of scheduling software and maintenance on all conference facilities.
- Testing and management of high-level broadcasts as required by business
- Ensures that backup and scheduling of software maintenance is undertaken timeously of all
telecommunications facilities/systems across the Group. - Execution of daily scheduled recording archiving tasks.
- Perform periodical backup of Call centre system configuration if changes do occur.
- Coordinate system services updates with service providers on the telecoms systems.
- Diagnoses malfunctions of systems, databases, network and a variety of equipment for the purpose of
identifying needed repairs and/or ensuring equipment is in proper working order. - Oversee all Call Centre telecoms needs and advise accordingly.
- Verifies service by testing and reprogramming circuits, equipment and alarms. Identify and correct
problems. - Maintains voice network by troubleshooting and repairing outages, updates documentation.
- Deliver proper client service to all internal and external stake holders
Requirements:
- Relevant Degree (Networking and or Telecommunications)
- Deliver Client Service
- Stakeholder focus
- Knowledge of the installation and repairs of traditional PABX and IP telephony systems.
- Knowledge of state-of-the-art call centre software.
- Knowledge of premise cabling design and installation.
- Knowledge of enterprise networks.
- 5 – 7 Years technical experience in networking or telecommunications.
- 5 7 Years technical experience of traditional PABX and IP telephony systems
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