Key Responsibilities: Provide leadership to the Quality team at the Distribution Centre. Monitor supplier compliance with product quality and food safety standards. Compile and present reports to management regarding quality and safety concerns. Build and maintain strong working relationships with suppliers and ensure compliance across the supply chain. Schedule and participate in supplier and retailer site visits. Coordinate supplier training aligned with company requirements. Keep detailed records of stock quality inspections and compile daily reports with actionable recommendations. Track and report on quality trends and supplier performance. Facilitate regular team meetings and share updates with internal stakeholders. Communicate quality issues proactively and ensure all concerns are addressed promptly. Manage claims related to damaged, poor-quality, or incorrect stock. Support innovation in quality assurance processes (e.g., QC Apps, Cold Chain Management). Enforce compliance with internal processes and legal requirements. Develop and maintain Best Operating Practices (BOPs) related to quality. Maintain a high standard of housekeeping within the department. Take ownership of all quality-related issues and customer complaints, and follow up with suppliers. Lead traceability exercises and manage responses to national recalls. Inform suppliers of any changes in legislation and ensure continued compliance. Handle staff grievances and disciplinary processes where necessary. Monitor and manage staff performance using internal systems and ROI processes. Provide general support to other areas of the department as required. Candidate Requirements: Matric (Grade 12). A relevant tertiary qualification in Food Technology, Biotechnology, Consumer Science (Food & Nutrition), or Agricultural Quality Control essential . 23 years experience in the fresh foods sector (e.g., Produce, Bakery, Meat, or Home Meal Replacement). Supervisory experience and a strong customer service background. Computer literacy and working knowledge of SAP essential . A team player with excellent communication skills (written and verbal). High attention to detail, assertive, and enthusiastic. Knowledge of Food Safety Management Systems (FSMS). Experience in internal and external auditing. Willingness to work shifts, overtime, weekends, and public holidays as required. Strong administrative and leadership skills. Deadline-driven and results-focused. Own reliable vehicle and valid drivers license essential . If you are passionate about quality assurance and food safety in a fast-paced distribution environment, we encourage you to apply.

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