Job Description
About the Role
Hire Resolve is seeking a highly skilled and detail-oriented Administration Assistant & Customer Liaison to join their team in Richards Bay. As the first point of contact for customers, you will be responsible for providing exceptional customer service while ensuring seamless day-to-day operations at our weighbridge facilities.
Key Responsibilities
- Supervising all duties performed by staff, both weighbridge and operational personnel when no site supervisor is present.
- Stock accountability: sending out reports to customers.
- Ordering of office essentials – office management.
- Ensuring there are personnel for the weighbridge.
- Ensuring all weighbridges are clean and FEL readings are accurate when checking the scale.
- Solving staff problems, technical or staff-related.
- Performing all other ad-hoc duties assigned by management.
- Scanning and uploading RMTS documents to core drive.
- Visiting all 3 sites to ensure everything is in order, including checking printers and addressing items that need attention.
- Supervising operators when loading trains.
- Ensuring FELs are filled with diesel and checked at the WB before loading trains.
- Reminding WB operators how to perform their duties, as most of them require guidance.
- Assisting anyone who has issues with the clocking system, sending out release documents to Transnet.
- Sorting out data received from the weighbridge, as recording errors are common.
- Keeping track of weighbridge rosters.
- Ensuring all weighbridges are cleaned on agreed dates with Sandi.
- Scanning customer-loaded-out tickets.
- Communication with all customers.
Requirements
- Degree/Diploma in Administration.
- Knowledge of power BI (not on a technical spectrum) but more so knowledge of how to get reports from the platform and insert data into it.
- MS Excel: ability to read and manipulate data on spreadsheets.
- Excellent communication skills.
- Excellent proficiency in full Microsoft Office Suite & other programs.
- Attention to detail.
- Organizational & coordination skills.
- Customer service.
Qualifications
No specific qualifications mentioned.
Salary & Benefits
Salary details not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Clearing and Forwarding Jobs in Kwazulu-Natal
In Kwazulu-Natal, the clearing and forwarding industry is generally considered a vital part of South Africa’s logistics sector, with various companies operating across different regions. Typically, this field offers job opportunities for those who enjoy working with cargo, transportation, and supply chain management. As the global economy continues to evolve, the demand for skilled professionals in clearing and forwarding is likely to remain strong.
In terms of salary expectations, it’s common for roles in this industry to offer competitive compensation packages that vary widely depending on factors such as experience, company size, and industry sector. Generally, salaries can range from R500 000 to over R1 million per annum, with bonuses and benefits often added to the total remuneration package. However, please note that actual salaries may differ significantly, and it’s essential to research specific companies and job openings for more accurate information.
Common skills required for clearing and forwarding roles include proficiency in IT systems such as transportation management software, strong communication and problem-solving abilities, and a basic understanding of logistics and supply chain principles. Typically, candidates with experience in warehouse management, shipping, or customs clearance may be well-suited for these types of positions. Additionally, knowledge of local regulations and compliance requirements is essential.
Industry sectors that commonly employ clearing and forwarding professionals include the financial services sector, technology industry, manufacturing sector, and import/export businesses. The manufacturing sector, in particular, often requires specialized logistics expertise to manage the movement of raw materials and finished goods.
Career progression for those in clearing and forwarding roles can vary depending on individual performance and experience. Typically, opportunities exist for advancement to senior positions such as operations manager or department head, or for specialized roles like customs broker or supply chain coordinator. Many companies also provide training and development programs to help employees enhance their skills and advance within the organization.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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