| Date | 2024-06-09 |
|---|---|
| Job Title | Aftersales Product And Planning Manager |
| Employer | Profile Personnel More Information |
| Salary | 0 |
| Category | Automotive |
| Location |
Gauteng / Sandton |
Job Summary
Brief Role Description
To develop and implement the company`s Aftersales strategy to realise the company group Aftersales objectives in South African Market. This involves deriving and implementation strategies geared towards retaining and attracting new customers to the Brand by ensuring the highest quality service, increasing customer retention and loyalty, conquest lost customers (win back strategy), increasing labour hours sold and parts turnover growth and overseeing and influencing Dealer Network participation, profitability and performance in underpinning the Aftersales strategy success and results.
Possible Tasks within this Role
Plan and achieve National After Sales objectives (Service Quality, After Sales Market Share Growth, Parts Turnover Growth, Dealer Satisfaction) in accordance with the After Sales policies and Business Plan for the company`s Brand in South Africa
Develop and manage team, operational and network initiatives and targets underpinning the strategy which are coordinated, clear, realistic, monitored and reported upon
Secure effective Marketing and Advertising campaigns, promotion of sales, top Service Quality and Customer Satisfaction to increase loyalty and grow After Sales market share in line with After Sales targets (workshop throughputs, labour hours sold and Genuine Parts turnover)
Liaise, strategies and work closely with Group Parts Supply Chain, Group Service and other key role players to ensure common purpose and the achievement of
the strategic KPIs and performance target commitments made to Volkswagen (PC and CV) AG.
Implement prescribed company After Sales Programmes and monitor National Audits and Corrective Actions to achieve the required Service delivery outputs
Develop and implement programmes and initiatives that will improve the Dealers capability and productivity in order to improve After Sales profitability and meet the set Service Total Cost recovery targets
Manage the development of After Sales incentive programmes together with the Group Aftersales Field Operations Manager that assist in driving top performance and achievement of targets
Maintain regular Dealer Network interaction in order to communicate operational and strategic aspects, support the building of a sound business partnering relationship and together with the Group Aftersales Field Operations Manager as half of the ONE. Aftersales Sales Operations team, leverage improved performance e.g. After Sales Road Shows, Dealer visits, Dealer focus groups, National Dealer Advisory Council and Sub Committee interactions etc.
Qualification Requirements
A recognized 3-year National Diploma / Bachelors degree in Engineering/ Commerce
Essentials:
Sound systems, processes and people management experience
Ability to conceptualize and manage at a strategic level
Mature leadership and people management skills
Well-developed networking and internal/ external customer relationship managing skills
Strong problem solving and ability to motivate, guide and steer direct reports
Ability to listen and communicate effectively at all levels
Ability to make quick and sound decisions
Understanding of financial principles and business management practices
Strength of character, confidence, determination, persuasiveness to conduct tough negotiations and facilitate change
Added Advantages:
Experience of all brands
Ability to operate on own initiative and perform effectively under pressure to meet set deadlines
Innovative, resourceful, action orientated and analytically minded
Sound product and general technical product and systems knowledge
Previous retail front-line experience
Experience Required:
A minimum of 8 years working experience gained in the motor industry in following fields:
Product Engineering
Service Technical
After Sales Retail Environment
Customer Service
Minimum of 5 years managerial experience
Should you wish to apply please email your CV through to Erin Bentz at Profile Personnel
Aftersales Product And Planning Manager position available in Gauteng, Sandton. This job position was posted by Profile Personnel. The job has been posted as a premium ad on 2024-06-09 at 13:05:39 in the Automotive category
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Sandton: Aftersales Product And Planning Manager posted by Profile Personnel
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