Sandton: AI / Automation / MI Specialist

The mandate of this role is to unlock the full value of this debt recovery platform by embedding AI-enabled automation and real-time reporting capabilities. To transform the Debt Collection & Recovery reporting function from a reactive, spreadsheet-based monthly reporting model to a real-time, AI-driven self-service insight environment. This role is not about maintaining reporting it is about fundamentally redesigning how operational performance is measured, accessed, and used to drive recovery outcomes. Key Focus Areas Within Debt Recovery Context Collections Performance Automation Automate real-time tracking of: Recovery rates Roll rates Cure rates Promise-to-pay adherence Collector productivity Build dynamic dashboards for: Team leaders Operations managers Executive oversight Portfolio Intelligence Create AI-enabled segmentation views: Risk bands Delinquency buckets Legal vs pre-legal accounts Develop predictive insights around: Likelihood of recovery Optimal contact strategies Early intervention triggers Self-Service Reporting Move from: “Please send me last months pack” To: “Click a few buttons and view live portfolio performance” Enable: Drill-down from portfolio level team individual collector account Automated daily/weekly performance views Exception reporting Automated alerts for KPI deviations Operational Workflow Optimisation Automate reporting tied to: Case allocation Call queues Settlement approvals Legal escalation Reduce manual reconciliations between operational teams and MI reporting. Core Responsibilities AI & Automation Leverage Jonas Softwares debt collection modules to build automated reporting layers. Identify embedded AI features within the platform and optimise their usage. Design intelligent performance triggers (e.g., auto-flags for underperforming segments). Integrate reporting outputs into BI tools where required. Data Architecture & Integration Map the data structures within the debt recovery system. Ensure correct data extraction from: Debtor master data Transaction logs Call activity records Payment histories Work with IT to enable API-driven or database-driven integrations. Reporting Disruption Decommission redundant spreadsheet-based reporting. Standardise definitions for: Recovery rate Roll rate Cost-to-collect Net collections Embed governance around KPI ownership. Change & Adoption Upskill operational managers to use real-time dashboards. Redefine management meeting structures around live reporting. Reduce reporting preparation time across the function The banks Debt Collection & Recovery function operates within a specialist vertical solution provided by Jonas Software. This platform is purpose-built for: End-to-end debt collection lifecycle management Case management and account tracking Payment arrangement monitoring Performance tracking of collectors and teams Recovery strategy optimisation Commission and incentive tracking Regulatory and compliance reporting Operational workflow management While the system enables structured data capture and AI-driven capabilities, the business is still heavily reliant on: Manual Excel-based monthly MI packs Static reports Offline reconciliations Delayed performance insights Required Experience Strong experience within: Banking collections Debt recovery operations Credit lifecycle environments Experience transforming operational reporting functions. Hands-on experience with collections systems (advantage). Proven automation of MI in high-volume operational environments. Experience shifting business users away from Excel dependency.