Our client is searching for a Credit Controller for a 12 month contract to join their team in Sandton (Hybrid)

Main Purpose of Role

• To ensure that the company gets paid on time, manages its credit risk effectively, and maintains healthy cash flow while protecting customer relationships.

Required Minimum Education / Training

• At least a Degree or National Diploma in Credit Management or Accounting
• Proficient in MS Office packages i.e. MS Word, Excel, Outlook.
• Accpac and Microsoft Dynamics knowledge (advantage).

Required Minimum Work Experience

• Minimum of 2 -5 years Credit Control and CRM Experience.
• Strong experience in collecting outstanding debts professionally and within agreed timelines.

Technical and Behavioural Competencies Required

Technical

• Microsoft Dynamics package (advantage)
• Sage300/ Accpac (advantage)
• MS Office
• Intermediary to Advanced Excel
• Strong Reconciliation skills
• Accounts Receivables Reporting and Analysis skills
• Credit Management policies and procedures knowledge
• Familiarity with automation tools (advantage)
• Good understanding of the order to cash process

Behavioural

• Analytical
• Establish and maintain solid relationship with customers including all relevant stakeholders
• Attention to detail
• Ability to work under pressure and multi-task
• Team contribution
• Business acumen
• Communication skills both written and verbal
• Negotiation skills
• Target driven
• Good Telephone etiquette
• Problem solving
• Innovative
• Time management & prioritisation
• Customer service orientation

Key Performance Areas

• Ensure policies and procedures are always adhered to
• Perform credit checks on new and existing customers
• Creation of customer accounts as per agreed SLA
• Efficient and timeous collection of payments within target and performance driven KPIs
• Follow up on overdue accounts
• Capturing of customer payments to the correct account
• Apply customer payments according to customer remittances
• Distribute customer statements and invoices
• Meet with customers and arrange payment plan
• Send demand letters to overdue customers
• Place overdue accounts on hold.
• Handover bad debts.
• Resolving customer queries and ensure all tickets are closed once resolved on ZOHO desk
• Communicate effectively with internal departments to resolve customer queries
• Reconciliation of debtors accounts
• Submit debit order run
• Attend to unpaid debit orders
• Month end age analysis report with commentary
• Prepare weekly subsequent payment report
• Submit weekly age analysis report for overdue accounts
• Present risk customers to the risk committee bi-weekly
• Process refunds and adjustment journals
• Ensure customer master data is up to date and accurate
• Attend to audit samples during external and internal audit