Job Description
Our client is searching for a Credit Controller for a 12 month contract to join their team in Sandton (Hybrid)
Main Purpose of Role
- To ensure that the company gets paid on time, manages its credit risk effectively, and maintains healthy cash flow while protecting customer relationships.
Required Minimum Education / Training
- At least a Degree or National Diploma in Credit Management or Accounting
- Proficient in MS Office packages i.e. MS Word, Excel, Outlook.
- Accpac and Microsoft Dynamics knowledge (advantage).
Required Minimum Work Experience
- Minimum of 4 – 5 years Credit Control and CRM Experience.
- Strong experience in collecting outstanding debts professionally and within agreed timelines.
Technical and Behavioural Competencies Required
Technical
- Microsoft Dynamics package (advantage)
- Sage300/ Accpac (advantage)
- MS Office
- Intermediary to Advanced Excel
- Strong Reconciliation skills
- Accounts Receivables Reporting and Analysis skills
- Credit Management policies and procedures knowledge
- Familiarity with automation tools (advantage)
- Good understanding of the order to cash process
Behavioural
- Analytical
- Establish and maintain solid relationship with customers including all relevant stakeholders
- Attention to detail
- Ability to work under pressure and multi-task
- Team contribution
- Business acumen
- Communication skills both written and verbal
- Negotiation skills
- Target driven
- Good Telephone etiquette
- Problem solving
- Innovative
- Time management & prioritisation
- Customer service orientation
Key Performance Areas
- Ensure policies and procedures are always adhered to
- Perform credit checks on new and existing customers
- Creation of customer accounts as per agreed SLA
- Efficient and timeous collection of payments within target and performance driven KPIs
- Follow up on overdue accounts
- Capturing of customer payments to the correct account
- Apply customer payments according to customer remittances
- Distribute customer statements and invoices
- Meet with customers and arrange payment plan
- Send demand letters to overdue customers
- Place overdue accounts on hold.
- Handover bad debts.
- Resolving customer queries and ensure all tickets are closed once resolved on ZOHO desk
- Communicate effectively with internal departments to resolve customer queries
- Reconciliation of debtors accounts
- Submit debit order run
- Attend to unpaid debit orders
- Month end age analysis report with commentary
- Prepare weekly subsequent payment report
- Submit weekly age analysis report for overdue accounts
- Present risk customers to the risk committee bi-weekly
- Process refunds and adjustment journals
- Ensure customer master data is up to date and accurate
- Attend to audit samples during external and internal audit
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