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Sandton: Dialler Administrator posted by Callforce Direct

Job Description

Dialler Administrator We are looking for a skilled Dialler Administrator to join our team. In this crucial role, you will be responsible for managing and optimising performance of the dialling systems within a BPO environment. This role involves configuring, monitoring, and troubleshooting dialler software, as well as collaborating with various teams to enhance efficiency and productivity. Good strong technical background in dialler operations, a knack for data analysis, and a passion for driving continuous improvement. Key Responsibilities: Operate and manage the dialler system to maximize campaign performance. Collaborate with the operations manager to ensure smooth campaign execution. Maintain and optimize calling lists, ensuring efficiency and compliance. Monitor dialler performance and make real-time adjustments to achieve campaign objectives. Generate daily, weekly, and monthly reports using Excel, Power BI, SQL, and Snowflake. Identify trends and insights from call data and make data-driven recommendations. Assist in troubleshooting and resolving any dialler-related issues. Ability to read, understand and create complex reporting through various data tables Work in a high paced, high-pressure environment Engage with senior stakeholders on data and campaign performance Qualifications and Requirements: · Matric · Clear crim and ITC · 3 years experience working in an BPO environment. · Dialler/Data analytics · Knowledge of IT/Dialler systems. · Advanced to Expert proficiency in Microsoft Excel. · Experience with Power BI, SQL, and Snowflake. – Advantageous · Strong analytical skills and a knack for working with data. · Exceptional communication and teamwork skills. · Detail-oriented and capable of working in a fast-paced environment.

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About IT / Computing / Software Jobs in North Johannesburg

As the demand for technology and computing professionals continues to grow in North Johannesburg, the IT industry has become a common destination for job seekers. Typically, roles in this field require a strong foundation in computer systems, software development, and data analysis. Generally, companies in various sectors such as financial services, technology, and manufacturing often have IT departments that cater to their specific needs.

Typically, salaries for IT and computing professionals in North Johannesburg can vary widely depending on factors like experience, company size, and industry sector. Broadly speaking, junior roles may fall within the range of R300 000 to R500 000 per annum, while senior positions can range from R600 000 to R1 200 000 per year. However, please note that these are general estimates and actual salaries can differ significantly based on individual circumstances.

Common skills required for IT and computing roles in North Johannesburg include proficiency in programming languages such as Java, Python, or C++, experience with database management systems like MySQL or SQL Server, knowledge of cloud computing platforms like AWS or Azure, familiarity with agile development methodologies, and strong problem-solving and analytical skills. Additionally, many companies also value skills in areas like cybersecurity, data science, and artificial intelligence.

Industry sectors that commonly employ IT professionals include the financial services sector, technology industry, manufacturing sector, and healthcare sector. The technology industry is particularly prominent in North Johannesburg, with many multinational corporations having a presence in the city. Manufacturing firms, on the other hand, often require IT specialists to manage their supply chain and logistics operations.

For those looking to break into or advance their careers in IT and computing, there are various opportunities for professional development. Typically, this includes pursuing certifications like CompTIA A+ or Cisco CCNA, attending industry conferences and workshops, and participating in online training courses. Many companies also offer internal training programs and mentorship schemes to help employees develop new skills and take on additional responsibilities.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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Posted in Jobs in Central Johannesburg, Jobs in North Johannesburg, Jobs in Northern Suburbs, Jobs in Sandton

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