Sandton: Groups And Incentives Relief Consultant – Luxury Safari Property Collection – Sandton | Lb posted by HotelJobs

Groups and Incentives Relief Consultant Luxury Safari Property Collection Sandton Salary Negotiable DOE Kendrick Recruitment is recruiting a Groups and Incentives Relief Consultant for a luxury safari property collection based in Sandton. This role is ideal for an experienced inbound consultant who thrives in a dynamic environment and is confident stepping in to manage group and incentive portfolios during consultant absences. Key Outputs Supervising and managing the full workload of assigned consultants during periods of sickness, annual leave, or training, including re-quotes, ongoing proposals, operations management, and related tasks Assisting with and developing agent and hosted educational bookings, working closely with the Sales team to ensure seamless delivery Supporting the implementation, testing, and refinement of systems and procedures Following up on provisional bookings for relevant team portfolios Proactively following up on dormant or dead leads during quieter periods Assisting with the loading of bookings during peak booking periods Supporting Small Group Journeys as required Assisting with the procurement of new suppliers and products to enhance the Groups department offering and creativity Occasionally travelling with groups to assist with on-the-ground operations Knowledge Required In-depth knowledge of the tourism industry, including travel channels, destination management, current trends, and customer expectations Strong understanding of terms and conditions, operating markets, product knowledge, and third-party and internal destinations Relevant business understanding to support strategic thinking and commercial decision-making Passion for delivering service excellence Sound knowledge of South Africa, Southern Africa, and East Africa, with the ability to provide recommendations and destination support Basic understanding of crisis management protocols, emergency response, and risk mitigation strategies Skills Required Meticulous attention to detail across itineraries, documentation, and client communication Strong organisational skills with the ability to manage multiple priorities and deadlines Proactive mindset with the ability to anticipate challenges and implement solutions Strong analytical and problem-solving skills combined with creative thinking Collaborative approach when working with colleagues, partners, and stakeholders In-depth knowledge of Tourplan, Wetu, and Microsoft systems including Word, Excel, PowerPoint, and Outlook is advantageous Personal Characteristics Strong interpersonal and communication skills Commitment to exceptional customer service and tailored guest solutions Ability to adapt quickly in dynamic and unpredictable environments Confident decision-maker, particularly in high-pressure situations Proactive; self-motivated, and deadline-driven Willingness to share knowledge, mentor others, and contribute to team development Motivated by purpose and service excellence rather than targets Strongly administration-driven Previous Work Experience Required Minimum of 3 to 5 years previous inbound tour consulting experience