Johannesburg: Fleet Maintenance Contract Admin

Key Responsibilities Analyse truck applications, operating conditions, and duty cycles to prepare accurate Full Maintenance Contract (FMC) quotations. Calculate and propose tailored Cost per Kilometre (CPK) rates based on contract duration, projected mileage, and vehicle application. Ensure all quotations remain competitive while aligning with profitability targets and acceptable risk levels. Prepare and issue formal FMC agreements outlining service scope, CPK rates, contract duration, and applicable terms and conditions. Ensure all contracts are correctly captured, filed, and maintained within the relevant systems for easy access and reference. Maintain and manage a contract lifecycle database , including start and end dates, renewal alerts, and key contract milestones. Review and approve repair authorisations within the scope and limits of the applicable maintenance contracts. Ensure that dealers and workshops follow established authorisation procedures and compliance requirements. Identify and escalate deviations, excessive claims, or irregular repair requests for technical and financial review. Liaise with the appointed financial institution or fund administrator responsible for managing the Repair and Maintenance (R&M) contract fund . Submit monthly or ad hoc fund drawdown requests based on approved claims. Provide the fund administrator with required reports, reconciliations, and fund balance updates. Ensure compliance with internal policies relating to warranty processes and maintenance contracts. Compile and analyse reports relating to CPK performance, claim trends, contract profitability, and authorisation activity. Support audits and assist with continuous improvement initiatives relating to maintenance contract performance and administration. Provide general administrative and operational support to the Aftersales Department as required. Minimum Requirements Matric (Grade 12) or equivalent qualification. Minimum of 5 years experience in a similar role , preferably within the commercial vehicle, fleet, or automotive industry. Valid Code 8 drivers licence . Strong written and verbal English communication skills . Personal Attributes Strong attention to detail and analytical ability. Confident and proactive approach with the ability to anticipate potential issues. Strong organisational and administrative skills. Ability to work effectively both independently and as part of a team. Professional and solutions-oriented mindset