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Sandton: Sales Team Leader posted by CallForce

Sandton: Sales Team Leader posted by CallForce

Posted on 2025-05-01 00:00:00

Employer CallForce
Category Other IT/Computer
Location Gauteng  / Sandton

Job Summary

Sales Team Leader

CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as an Outbound Sales Consultant and be part of a thriving team with many career development opportunities.

Responsibilities

  • To guide and support team members
  • Setting, measuring and meeting performance targets for speed, efficiency, sales and quality for the team
  • Driving operational and technological efficiencies within the team
  • Handling difficult customer complaints or enquiries
  • Drive quality control and ensure corrective action are taken where required
  • Analyze performance statistics of teams, e.g. number of calls per team, number of successful contacts, wrap up codes and ensure that appropriate action is taken.
  • Forecasting capacity against plan on a weekly/monthly basis
  • Ensure adherence to the operational policies and procedures
  • Participating in the recruitment and selection of staff
  • Monitor performance on regular basis and provide constructive feedback
  • Pro-actively encourage high performance at all times
  • Ensure all staff issues are dealt with appropriately and within a timely fashion
  • Ensure all daily, weekly and monthly workloads are completed
  • Motivating, developing and retaining staff
  • Identifying staff training needs and planning of training sessions
  • Adhering to all HR policies and procedures
  • Monitor performance on regular basis and provide constructive feedback

Requirements

  • Min 2+ years sales team leader experience
  • Strong sales ability & ability to handle client objections
  • Proven track record of meeting sales targets
  • Excellent communication skills in English & 1 other language
  • Background in telecommunications will be an advantage
  • Clear criminal records
View Job  Centurion: IT Engineer - Microsoft 365 posted by HR Corporation

You will earn Basic of R10 000 to R15000 per month, plus lucrative commission and incentives. Must be willing to work additional hours and 2 Saturdays to meet targets.

Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.

Click Go Apply to apply online!


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