Job Description
About the Role
The Store Manager will lead all in-store operations, driving store performance, maintaining high standards of customer service, and working closely with the team on the floor. This is a hands-on managerial role requiring active involvement in day-to-day store activities rather than passive task delegation.
Key Responsibilities
- Manage daily store operations to ensure smooth functioning and optimal customer experience.
- Ensure merchandise presentation, display standards, and inventory management align with brand expectations.
- Enforce store policies and procedures to guarantee safety, quality, and authenticity in all transactions.
- Lead, coach, and motivate the in-store team to deliver high levels of customer service and product knowledge.
- Foster a collaborative, accountable, and supportive work culture.
- Provide clear direction and oversight of tasks and performance outcomes.
- Uphold commitment to excellent client service during both in-store and virtual interactions.
- Monitor customer feedback and implement improvements to service delivery.
- Maintain high standards for work quality within the store and intervene directly when quality issues arise.
- Resolve customer and team concerns proactively and efficiently.
Requirements
- Matric (Grade 12) required;
- Tertiary qualification in Business, Retail Management, or related field an advantage.
Salary & Benefits
Not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Retail / wholesale Jobs in North Johannesburg
In North Johannesburg, the retail and wholesale sector is a significant contributor to the local economy, with many businesses employing a diverse range of professionals to manage their day-to-day operations. Typically, these roles involve working in fast-paced environments, managing inventory, handling customer transactions, and maintaining high levels of product knowledge. Generally, this field offers a dynamic and varied work experience for those who are interested in retail or wholesale management.
Salaries in the retail and wholesale sector can vary significantly depending on factors such as level of experience, company size, industry sector, and specific job requirements. Broadly speaking, salaries typically range from R200 000 to R800 000 per annum for entry-level positions, with more experienced professionals earning upwards of R1 million. However, these figures are subject to variation, and actual salaries may be higher or lower depending on individual circumstances.
Common skills required for roles in retail and wholesale include excellent communication and interpersonal skills, the ability to work effectively under pressure, strong attention to detail, basic mathematical skills, knowledge of inventory management systems, proficiency in Microsoft Office software, and an understanding of product knowledge. Often, companies also look for employees with experience in customer service or sales, as well as those who possess a valid driver’s license and are willing to work flexible hours.
The retail and wholesale sector employs professionals across various industry sectors, including financial services, technology, manufacturing, and e-commerce. In North Johannesburg, many businesses operate within these sectors, providing opportunities for job seekers with relevant skills and experience.
In terms of career development, the retail and wholesale sector offers a range of opportunities for advancement and professional growth. Common career progression paths include moving into management roles, taking on specialist responsibilities such as inventory control or customer service management, or transitioning into related fields such as sales or marketing. Typically, employees who demonstrate strong leadership skills, adaptability, and a commitment to ongoing learning and development can expect to advance their careers within the sector.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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