Sandton: Underwriter & Claims Manager posted by SDC Group (Pty) Ltd
Posted on 2025-05-18 00:00:00
| Employer | SDC Group (Pty) Ltd |
|---|---|
| Category | Other Finance/Accounting |
| Location | Gauteng / Sandton |
Job Summary
POSITION SUMMARY / JOB PURPOSE
To actively pursue the growth of the Company by maintaining the existing book of business and write new business for the Short-term Insurance department. The position will also oversee and manage the department and report directly to the General Manager.
MINIMUM REQUIREMENTS
Education
Grade 12 / Matric / Equivalent
Certificate/Diploma in Short-term Insurance NQF L4 (Requirement to obtain within 2 years of DOFA)
Certification/License
RE 5 (requirement to obtain within 2 years of DOFA)
Work Experience
3 – 5 years Underwriting and Claims Processing Financial Services related experience
KNOWLEDGE, SKILLS & ABILITIES
Maintain and manage department systems and procedures
Proficiency in MS Office (MS Word and MS Excel in particular)
Excellent problem-solving skills
Ability to manage multiple projects
Innovative thinker
Excellent verbal and written communication skills
Experienced negotiation skills
Eagerness to learn and grow with the department
Comply with honesty, integrity and good standing requirements
Detailed oriented and highly organized
JOB DUTIES
Underwriting
(Amendments & renewals)
Provide suitable advice and intermediary services to clients
Pro-actively manage the client portfolio, ensuring continuity and compliance to the mandate and Company and Industry policies, procedures, and requirements
Review policy needs of existing clients, make suitable recommendations based on the needs identified
Obtain and provide quotes to existing clients
Send through amendments to insurers or where applicable do it directly on the online systems
Provide suitable advice and intermediary services
Keep clients informed at all times on the progress of their interaction with you and the company
Compliance & Reporting
Maintain best practice standards and comply with all present and future statutory and regulatory requirements for the Financial Services Industry including record keeping
Provide weekly and monthly reports to management
Market the firm
Promote all the available services offered by the Company
Client relationship Management
Engage with clients to identify their needs and source suitable insurance products
Develop strong client relationships retain business
Claims
Send through insurer claim forms to clients
Manage claims process for clients from registering the claim, doing follow up calls and email to insurers, to providing the client with regular feedback until the claim is finalized
Assist with supporting documentation
Teamwork & leadership
Provide guidance to new business and claims assistants
Review standard documentation and templates, make recommendations to the HOD and assist with implementation thereof
Key Performance Indicators
Claims ratios on portfolio managed
New Business
Retention ratio
Renewals
Underwriting
Identify and develop profitable business opportunities
Obtain and provide quotes to prospective clients
Provide suitable advice and intermediary services to clients
Keep clients informed at all times on the progress of their interaction with you and the company
Ability to work with private individuals and top management of commercial/corporate companies
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