Job Description
About the Role
We are seeking a highly skilled Hotel Reservations Agent to join our ultra-luxury hotel in Sea Point. As the primary point of contact for guests, you will be responsible for processing and managing all booking requests, inquiries, and modifications while maximizing revenue through upselling and strategic rate negotiation.
Key Responsibilities
- Process reservations, modifications, and cancellations received via phone, email, or online travel agencies (OTAs)
- Address guest inquiries regarding availability, room types, rates, amenities, and local attractions with exceptional telephone etiquette
- Convert inquiries into confirmed bookings and proactively upsell premium rooms, packages, and special services to maximize hotel revenue
- Maintain accurate and up-to-date room inventory, rates, and guest profiles within the hotel’s reservation software (e.g., Opera PMS or GDS)
- Communicate special guest requests, VIP statuses, and group blocks with front desk and housekeeping departments to ensure seamless arrivals
Requirements
- Grade 12 A formal hospitality qualification
- At least 3 years of previous experience in hospitality, reservations at a 5* level
- Proficiency with property management software (PMS), booking systems, and Microsoft Office
- Excellent verbal and written communication skills; multilingual abilities are often preferred in tourist destinations
- High accuracy in entering statistical data, processing payments, and managing guest correspondence
Qualifications
- Formal hospitality qualification is required.
Salary & Benefits
- Competitive salary will be discussed during the interview process.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Cape Town City Centre
The hospitality industry in Cape Town City Centre is a thriving sector, driven by the city’s status as a popular tourist destination and hub for business and leisure activities. Typically, job seekers in this field can expect to find employment opportunities across various sectors, including fine dining restaurants, hotels, conference centres, and event management companies. This diversity of settings means that professionals with diverse skill sets are often in demand.
Salary expectations for catering and hospitality positions in Cape Town City Centre vary widely depending on factors such as experience, company size, and industry sector. While broad salary ranges can be estimated, it’s essential to note that actual salaries may differ significantly due to these varying influences. For example, a highly experienced individual in a top-end restaurant may earn between R800 000 and R1 200 000 per annum, while entry-level positions in smaller establishments might pay around R300 000 – R500 000 annually. These figures are only rough estimates and should be taken as general guidelines.
In the hospitality industry, common skills that are often in demand include excellent communication and interpersonal skills, strong attention to detail, ability to work under pressure, physical stamina for long hours on one’s feet, and proficiency in basic food handling and safety procedures. Generally speaking, knowledge of food preparation techniques, wine management, or event planning can be a valuable asset in securing a role.
Industry sectors that commonly employ catering and hospitality professionals include the financial services sector, technology industry, manufacturing sector, and tourism. Other significant players in this space include education institutions, healthcare providers, and corporate event planners. As such, individuals with diverse experience and skills can expect to find opportunities across multiple industries.
Career development is a critical aspect of any professional’s growth. Typically, hospitality professionals may progress from entry-level positions to supervisory or management roles within their current establishment or move into related fields like sales, marketing, or human resources. Opportunities for advancement often exist in larger establishments with more complex operations, while smaller businesses and start-ups may provide opportunities for entrepreneurial innovation and leadership development.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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