Somerset West: Broker posted by Tower Group

About the Role

Our client, Tower Group, is seeking a Senior Broker to be based in Somerset West. The ideal candidate will have excellent sales skills, a proven track record in sales, and the ability to work in a fast-paced retail environment.

Key Responsibilities

• Selling coins (rare & krugerrands) and medallions so that personal and the respective store targets and standards are achieved.
• Selling product to clients using a diagnostic and relationship selling approach, which is core to the Company’s sales process.
• Identifying new business opportunities and clients, which entails continually prospecting for clients and business through accepted sales mechanisms such as networking, event attendance, research, promotion and asking for referrals.
• Reviewing clients’ collections and ensuring that clients have balanced collections in accordance with the Company’s policies and standards.
• Keeping regular contact with existing clients to form sustainable relationships.
• Continually honing product, operational, economic and political knowledge.
• Keeping up to date with pricing and product developments. Sales staff MUST learn all new launch marketing and sales information provided by the Company.
• Handling of cash, credit cards, bank transfers and cheques in accordance with the Company’s policies, standards and regulations pertaining to this.
• Providing excellent client service as per Company standards and procedures.

Requirements

• Strong selling skills coupled with a proven track record in sales
• Possess and practice strong sales disciplines
• Well-groomed and presented
• Relationship networking skills
• Strong client centricity
• Good communication skills
• Strong team player
• Computer literate and basic skills of Microsoft Suite Packages

Qualifications

Matric

Salary & Benefits

Salary details not provided.

Manning of a Store

• Manning of a store, which entails ensuring that the store is open and trading at the specified mall hours, ensuring that the store is clean and organised in a way that represents the brand of the Company.
• Providing a customer service experience which reflects the brand of the Company during face-to-face, telephonic and e-mail interactions.
• Ensuring that health and safety standards are always adhered to e.g., ensuring hygiene standards throughout the facility are of a high standard, being vigilant to detect and to report any security risks, keeping health and safety preventative measures in place for staff and visitors to the store.

Stock

• Doing stock counts as per procedures and standards.
• Ensuring that stock policies & procedures are always followed; no shortcuts are allowed.
• Ensuring that stock and cash are safeguarded. The loss of stock and cash is considered very serious and will result in a full investigation which may result in dismissal if negligence or dishonest behaviour by the incumbent is uncovered.
• Ensuring that merchandise is always attractively and accurately displayed in the store.

Administration and Compliance

• Filing, general administration and assisting in store efficiency as required.
• Adhering to the relevant legislation and company policies; namely, Consumer Protection Act, 2nd Hand Goods Act, Financial Intelligence Centre Act (FICA), Occupational Health and Safety policies and procedures, as well as the Company’s Trade Exchange Policy and procedures.
• Capturing information on the Company’s CRM system according to standards and procedures. This is a critical and important part of the job. Capturing leads and opportunities are highlighted as essential and necessary.
• Ensuring that transactions take place according to Company standards and procedures.

General

• Safekeeping of the Company assets and facility.
• Always keeping the store neat and tidy, which involves cleaning and tidying it as necessary and according to procedure.
• Always wearing the incumbent’s name badge in the store. It is unacceptable for staff not to have their name badges on when working.
• Adhering to operational policies, standards and procedures.
• Carrying out any other duties that may reasonably be expected within the scope of the position.

Additional Requirements

• To use quiet times in the store to do the following activities:
• source and research information on the internet/LinkedIn with the objective of finding new clients,
• phone new potential/research clients with the purpose of marketing the Company’s products and securing business or starting the customer relationship journey,
• review customer collections with the purpose of identifying gaps and opportunities to contact the relevant clients with suggestions,
• check and update any admin or compliance documents/procedures that are outstanding.
• High level of awareness i.e. the ability to notice and respond appropriately to fraudulent and suspicious behaviour while interacting with a client and observing the store’s surroundings.

Critical Success Factors

• At least meeting the store and personal sales targets and/or minimum standards is absolutely the key focus area. 80% of the incumbent’s focus should be placed on this primary activity, which includes transacting sales correctly and effectively on the Company’s systems.
• Representing the Company’s brand through the incumbent’s appearance, address, communication and sales pitches in a consistent manner.
• Providing excellent customer service by demonstrating the Company’s values of Know your Customer and Above and Beyond.
• Adherence to the Company’s administrative and compliance