Job Description
About the Role
Somerset West-based company is seeking an experienced Client Service Manager to join their dynamic team. The ideal candidate will have a strong background in customer service and management, with excellent communication skills and the ability to work under pressure. As a fully bilingual individual with English as first language, you will be responsible for providing exceptional after-sales services to customers.
Key Responsibilities
- Manage customer after-sales services
- Define performance KPI’s for the team and track performance
- Administer, finalise, and approve overtime on a weekly basis
- Keep track of recalls by technicians, customers, and cabinet types on a weekly basis – record reason and corrective action.
- Schedule call-outs with in-house technicians and sub-contractors
- Monitor call logging and provide tickets on in-house system
- Customer quotes prep and approval as needed
- Manage weekend stand-by schedule
- Administration Liaise with senior management and directors on a regular basis on feedback
- Responsible for national ticketing and service performance of the service team
- Ensure all tickets on the in-house system are processed efficiently and accurately to close off tickets on time for month-end deadlines
- Prepare and sign off on customer quotes as needed
- Monitor customer feedback regarding call-outs and immediately address poor service feedback
- Manage weekend staff stand-by schedule
- Manage, administer, and approve subcontractor documentation
- Ensure subcontractors comply with the company’s health and safety requirements and contractual requirements
Requirements
- Relevant tertiary qualification will be an advantage
- Refrigeration / Technical knowledge will be an advantage
- Minimum of 3 Years experience in a supervisory/management role within a customer service role
- Computer literate (Excel ESSENTIAL), Microsoft Word, Outlook, PowerPoint
- Experience in Sage Evolution will be an advantage
- Fully bilingual with English as first language
- Excellent English communication capability
- Good interpersonal skills and a team player
- Able to work under pressure
Qualifications
- None mentioned in the original job description.
Salary & Benefits
Competitive salary is on offer.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Admin / clerical / secretarial Jobs in Cape Town Region
The admin, clerical, and secretarial roles in Cape Town region are typically found across various industries, with the financial services sector often being a common employer. Generally, these positions require administrative support to ensure efficient office operations, communication, and record-keeping. Typically, individuals in this field work in a fast-paced environment, providing essential support to teams and organisations.
In terms of compensation, salaries for admin, clerical, and secretarial roles vary widely depending on factors such as experience, company size, industry sector, and level of seniority. Broadly speaking, common salary ranges for these positions range from R30 000 to R60 000 per annum, although it’s essential to note that actual salaries can differ significantly based on individual circumstances. For example, experienced professionals in larger organisations or those working in high-demand industries may earn higher salaries.
Common skills required for admin, clerical, and secretarial roles include proficiency in Microsoft Office applications, excellent communication and interpersonal skills, attention to detail, organisational abilities, time management, and adaptability. Additionally, having experience with HR systems, accounts payable, and inventory management can be beneficial in some instances. Typically, individuals in this field are expected to be highly organised, efficient, and able to work well under pressure.
These roles are commonly found in a range of industries, including financial services, technology, manufacturing, and healthcare. In the finance sector, for instance, administrative professionals may support investment teams or manage accounts payable and receivable. In the technology industry, they may provide technical support or assist with project coordination. Manufacturing organisations often require admin staff to handle logistics, inventory management, and order processing.
Career development opportunities for individuals in this field are generally good, with many graduates progressing into senior administrative roles or moving into related fields such as human resources, marketing, or business administration. With experience and additional training, admin professionals can advance to specialist positions, such as executive assistants, operations managers, or team leaders.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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