Job Description
ENVIRONMENT:
Founded in 2020, our client is dedicated to offering comprehensive IT, analytic, and software support services to the fresh produce industry. The Services Consultant role is designed to serve as a customer champion, providing a holistic range of services to clients. This includes addressing day-to-day support queries, offering strategic workflow advisory, overseeing system champion responsibilities such as development staging and implementation work, as well as facilitating reporting and BI requirements for the clients. Preferred qualifications for this role include a one-year IT qualification and/or a business qualification, while an additional advantage would be a background in the fruit industry.
DUTIES:
- Provide technical guidance to clients on system/workflow best practices.
- Assist staff with troubleshooting client-specific logs.
- Handle and escalate customer requests, complaints and feedback and provide appropriate solutions.
- Follow up with clients to ensure the resolution of issues in a timely manner.
- Keep accurate records of customer interactions.
- Follow communication procedures. guidelines and policies outlined by the company.
- Accurately translate client requirements into usable specifications for the Development team, by mapping out applicable business processes to be absorbed into the systems.
- Ensure that support logs are accurate and thoroughly documented.
- Instil a sense of confidence in clients that a high level of service will always be delivered.
- Support the Team Leader to ensure that all log inquiries/requests are followed up and that the company produces a high-quality of service delivery.
- Take responsibility for the timely communication, to the team lead, of any risks and issues as they develop.
REQUIREMENTS:
- Strong technology inclination.
- Intensive troubleshooting knowledge.
Experience:
- One-year IT qualification and/or business qualification.
- A background in the fruit industry is a plus.
ATTRIBUTES:
- Ability to effectively prioritise workload.
- Ability to work accurately and be detailed orientated.
- Must thrive in a team environment and have good written and verbal communication skills.
- Excellent task and time management skills.
- Ability to work independently and under pressure.
- Be able to go the extra mile to assist clients.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Western Cape
The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.
The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.
The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.
To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.
Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.
Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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