South Africa: IT Support Engineer (Automation & Agentic AI Workflows) posted by MECS Africa

April 15, 2026 Jobs in South Africa

MECS Africa

South Africa

Telecommunication

Job Description

About the Role

You will play a pivotal role in delivering Level 2 IT support across a modern enterprise environment, while also driving innovation through automation and intelligent workflows. This position blends traditional support responsibilities with the opportunity to design and implement automation and AI-driven solutions that improve user experience, reduce manual effort, and enhance service performance.

Key Responsibilities

Provide Level 2 technical support across end-user devices, collaboration tools, identity platforms, and core business applications.
Troubleshoot complex issues, conduct root cause analysis, and implement preventative solutions.
Design and build automated workflows to streamline incident management and service requests.
Develop and support AI-driven (agentic) workflows to enhance service desk efficiency.
Create and maintain clear documentation, runbooks, and knowledge base articles.
Collaborate with internal stakeholders to identify automation opportunities and drive continuous improvement.
Contribute to IT service management practices aligned to ITIL principles.
Support basic IT security and compliance best practices.

Requirements

3–6 years’ experience in IT support with strong Level 2 troubleshooting capability.
Solid understanding of IT service management (ITIL-aligned) practices.
Experience supporting Windows and/or macOS environments.
Hands-on exposure to scripting or automation (PowerShell, Python, or similar).
Strong problem-solving skills with a structured and analytical approach.
Excellent communication and customer service skills.

Qualifications

(No qualifications mentioned in the original job description)

Salary & Benefits

(No salary information mentioned in the original job description)

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Telecommunication Jobs in South Africa

In the telecommunications industry in South Africa, job seekers can expect to find opportunities in a dynamic field that is constantly evolving with advancements in technology and innovation. Typically, this field involves working with communication networks, systems, and infrastructure to facilitate seamless connectivity and data exchange between individuals, businesses, and communities. Generally, career paths in telecommunications often involve working on project management, technical implementation, maintenance, and upgrade of communication networks and services.

The salary range for telecommunications professionals in South Africa can vary widely depending on factors such as experience, company size, and industry sector. Typically, salaries can range from around R500 000 to over R1 million per annum, although these figures are subject to variation and may not reflect the actual compensation packages offered by specific companies or roles. Commonly, salaries for senior positions or those in more technical areas of telecommunications tend to be higher than those in entry-level or support roles.

Common skills required for a career in telecommunications typically include proficiency in programming languages such as Java or Python, experience with network management tools and protocols like TCP/IP or MPLS, knowledge of wireless communication technologies like 4G or 5G, and understanding of data security and encryption principles. Additionally, strong problem-solving, analytical, and communication skills are often essential for success in this field.

The telecommunications industry is a broad sector that employs professionals across various types of industries, including financial services, technology, manufacturing, and government sectors. Commonly, job opportunities exist in both the public and private sectors, with many companies operating their own communication networks and infrastructure.

Career development opportunities are available for those interested in pursuing advanced roles or specialising in specific areas of telecommunications. Typically, career progression paths may involve moving into senior technical roles, leading projects or teams, or taking on strategic leadership positions within an organisation. Additionally, many professionals choose to pursue higher education or certifications to enhance their skills and stay up-to-date with industry developments.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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