South Africa: Arabic Customer Service Host

Date	2024-06-11
Job Title	Arabic Customer Service Host
Employer	More Information
Salary	Market related
Category	Customer Service Support
Location	ZA / South Africa

Job Summary

The Department: Our foreign customer service teams consist of specialist hosts who have knowledge and understanding of the customers within their specific regions. These highly skilled and professionally trained hosts deliver customer service in multiple foreign languages. German, Italian, French, Swedish, Finnish, Spanish and Portuguese are among some of the many languages we sustain. Purpose of the Role: This is a very exciting role within the growing Customer Support Department at Digital Outsource Services. Operating within the E-commerce industry, we provide excellent services to our international clients and their businesses. The core element of Digital Outsource Services are our people, as we recognize that the employees are the driving force of the business, hence we ensure that we employ individuals with high potential allowing them to develop their career and themselves within the business. We are an international company with offices in London, Portugal, Cape Town and Malta. We have over 1 800 multi-national employees as we provide services in the European Region and Canada. The diverse nature and culture of the company gives us the edge in a highly competitive market. Due to the geographical locations, we service, please note that this position entails shift work based on the 24 / 7 operational requirements of the organization and its clients. Duties include, but not limited to: Responding to customer queries by telephone, email and online chats in Arabic Language Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment Processing pertinent information into relevant databases Customer relationship building & management Problem solving tasks during shift Handling and taking full responsibility for customer related queries Performing extra tasks given by managers / shift supervisors as required This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives. Essential Criteria: Arabic as home/first language essential Fluent in English; able to communicate effectively (read, write and speak fluently) Valid work/residence permit for South Africa or Ceuta, Spain Be available for shift rotations Completed high school qualification 2 years work experience post qualification Desirable Criteria: Be in a possession of a degree or a diploma Person Specifications: Adaptability / Flexibility Team Orientation Interpersonal Skills Effectiveness & Delivery Planning & Organizing Problem Solving Time Management Customer Focus Customer Orientation Stress Tolerance Link to apply:

View Job South Africa: Internal Sales posted by Greys Recruitment

Arabic Customer Service Host position available in ZA, South Africa. This job position was posted by . The job has been posted on 2024-06-11 in the Customer Service Support category

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