Job Description
About the Role
We are seeking an experienced and results-driven Assistant General Manager to join our prestigious 4/5-star luxury hotel in Plettenberg Bay, Western Cape. As a senior leadership position, you will support the General Manager in overseeing all hotel operations, driving profitability, and ensuring exceptional guest experiences.
Key Responsibilities
- Support the General Manager in daily hotel operations across all departments
- Act as General Manager in their absence, taking full operational accountability
- Monitor departmental performance and implement corrective actions to improve profitability
- Ensure smooth coordination of Rooms, F&B, and other revenue-generating departments
- Maintain strong focus on service excellence and guest satisfaction
- Coach, mentor, and develop HODs and staff to improve performance
- Assist with recruitment, onboarding, training, and performance management
- Manage disciplinary processes and employee relations where required
- Ensure compliance with SOPs, policies, and service standards across the hotel
- Support strategic operational planning and execution
- Resolve guest complaints and ensure effective service recovery
- Analyse operational data and reporting to support decision-making
- Ensure clear communication of policies and operational directives across teams
- Perform additional duties as required by senior management
Requirements
- Diploma/Degree in Hospitality Management (essential)
- 810 years luxury hotel experience (4/5-star)
- Minimum 3 years in senior management role
- Strong knowledge of Opera, Micros or similar hotel systems
- Excellent numeracy, reporting, and analytical skills
- Ability to work shifts and own transport required
Qualifications
- Formal education/certifications not specified
Salary & Benefits
- R42,000 – R43,000 per annum (depending on experience)
- Other benefits not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in South Africa
In South Africa, the IT and computer industry is a significant contributor to the country’s economy, with a diverse range of job opportunities available across various sectors. Typically, these roles involve working with technology to drive business growth, improve efficiency, and enhance customer experience. Generally, careers in this field require a strong understanding of technical concepts and a willingness to adapt to changing technologies.
When it comes to salary expectations, it’s common for IT and computer professionals in South Africa to earn broad ranges that can vary significantly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salaries between R400 000 and R600 000 per annum, while more senior roles can command higher figures, often ranging from R800 000 to R2 million or more, depending on the specific requirements of the job.
Common skills for IT and computer professionals in South Africa typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with operating systems like Windows, Linux, or macOS. Data analysis and visualisation tools like Tableau, Power BI, or D3.js are also often required, particularly in roles involving data science or business intelligence. Additionally, IT professionals should be familiar with cloud computing platforms like AWS, Azure, or Google Cloud, as well as cybersecurity principles to protect against threats. Other essential skills may include project management, collaboration tools like Slack or Trello, and a solid understanding of database management systems.
Industries that commonly employ IT and computer professionals in South Africa include the financial services sector, technology industry, manufacturing sector, and public sector organisations. These sectors often require specialists to design, implement, and maintain complex technological systems, ensuring they operate efficiently and securely.
Career development opportunities for IT and computer professionals in South Africa are diverse and varied. Typically, entry-level roles provide a solid foundation for progression into mid-tier positions, where professionals can take on more senior responsibilities and develop their technical expertise. With experience, it’s common to move into leadership roles or transition into related fields like data science, artificial intelligence, or cybersecurity. Many companies also offer opportunities for training, certification, and continuing education to support the ongoing development of their employees’ skills and knowledge.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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