South Africa: Assistant Lodge Manager posted by Kendrick Recruitment

Assistant Lodge Manager
Luxury Safari Camp | Buyskloof, Eastern Cape
Salary: Negotiable DOE | Live-in
Work Cycle: 21 Days On / 7 Days Off
Benefits: Meals on duty, monthly tips

Kendrick Recruitment is seeking an experienced Assistant Lodge Manager to join a luxury safari camp located in Buyskloof, Eastern Cape. The ideal candidate will be organised, guest-focused, and confident in supporting the management team to ensure seamless lodge operations.

Key Responsibilities:
Assist the Lodge Manager in overseeing daily lodge operations to ensure consistent and efficient service delivery
Manage, motivate, and support lodge staff, maintaining a professional and positive working environment
Conduct weekly staff meetings and promote a team-focused culture
Deliver exceptional guest service, addressing guest needs promptly and personally
Oversee procurement and stock control, including ordering, inventory management, and supplier relations
Coordinate housekeeping, F&B, guiding, and other operational departments to uphold high standards of excellence
Ensure strict adherence to health and safety protocols in line with legal and company requirements
Support budget management, financial reporting, and cost-control processes
Handle guest feedback professionally, resolving issues swiftly to maintain guest satisfaction
Assist with staff training and development initiatives to promote operational efficiency
Work closely with senior management to implement new initiatives and enhance the overall guest experience

Qualifications:
Proven experience in luxury hospitality management, ideally within a safari lodge or remote high-end environment
Strong leadership and staff management abilities
Excellent guest service skills with a passion for creating memorable experiences
Experience in procurement, inventory control, and supplier management
Financial awareness with experience in budgeting and cost control
Strong communication, organisational, and problem-solving skills
Ability to work under pressure in a dynamic lodge setting
Hospitality management certification or similar qualification is advantageous

Salary:
Based on industry standards and aligned with the candidates experience and qualifications

Candidates who meet the above requirements are encouraged to apply.