Assistant Lodge Manager Luxury Lodge | Kruger National Park

Key Responsibilities
Assist the Lodge Manager in the overall management of the lodge
Deliver exceptional guest relations and ensure a warm, personalised at home experience
Manage and train lodge staff in line with the lodges service standards
Maintain the highest housekeeping, maintenance, and gardening standards to preserve the lodges design and aesthetic
Oversee financial administration, including stock control and order management
Manage daily administration linked to concierge and reception operations
Maintain and update the guest database to support service excellence
Ensure guest areas and service spaces are kept clean, organised, and presentable
Uphold the quality and care of all lodge equipment and products
Communicate and actively support the lodges conservation vision and purpose
Perform additional tasks as required to support operational needs, with flexibility and teamwork being essential

Skills and Experience Required
Minimum of 4 years work experience, ideally including 2 years as a trainee and experience in a reputable five-star lodge or hotel as an assistant manager
Strong Food and Beverage knowledge
Financial management competency
Passion for hospitality with a commitment to service excellence
Knowledge of dietary requirements and allergies
Strong attention to detail
Excellent English communication skills (written and verbal); an additional language is advantageous
Strong computer literacy (MS Word, Excel, Outlook, Internet)
Excellent management, leadership, and communication abilities
Cooperative, flexible, and able to embrace a developmental approach with staff
Ability to remain calm, resourceful, and solutions-driven under pressure
Understanding of basic labour law and disciplinary procedures
Strong organisational skills, assertiveness, and patience
South African citizenship or valid work visa

Candidates who meet the above requirements are invited to submit their CV

Kendrick Recruitment is seeking an experienced Assistant Lodge Manager to join a luxury safari camp located in Buyskloof, Eastern Cape. The ideal candidate will be organised, guest-focused, and confident in supporting the management team to ensure seamless lodge operations.

Key Responsibilities:
Assist the Lodge Manager in overseeing daily lodge operations to ensure consistent and efficient service delivery
Manage, motivate, and support lodge staff, maintaining a professional and positive working environment
Conduct weekly staff meetings and promote a team-focused culture
Deliver exceptional guest service, addressing guest needs promptly and personally
Oversee procurement and stock control, including ordering, inventory management, and supplier relations
Coordinate housekeeping, F&B, guiding, and other operational departments to uphold high standards of excellence
Ensure strict adherence to health and safety protocols in line with legal and company requirements
Support budget management, financial reporting, and cost-control processes
Handle guest feedback professionally, resolving issues swiftly to maintain guest satisfaction
Assist with staff training and development initiatives to promote operational efficiency
Work closely with senior management to implement new initiatives and enhance the overall guest experience

Qualifications:
Proven experience in luxury hospitality management, ideally within a safari lodge or remote high-end environment
Strong leadership and staff management abilities
Excellent guest service skills with a passion for creating memorable experiences
Experience in procurement, inventory control, and supplier management
Financial awareness with experience in budgeting and cost control
Strong communication, organisational, and problem-solving skills
Ability to work under pressure in a dynamic lodge setting
Hospitality management certification or similar qualification is advantageous

Candidates who meet the above requirements are encouraged to apply.