South Africa: Camp / Lodge Manager – Sj2667: Sabi Sand posted by HotelJobs

About the Role

We are seeking an experienced Camp / Lodge Manager to take ownership of the management and coordination of a busy, prestigious safari camp. The successful incumbent will be responsible for overseeing both guests and staff within a high-standard, high-expectation environment, requiring daily, frequent communication with senior management, and confident, visible guest interaction and management.

Key Responsibilities

• Oversee and co-ordinate the daily operations of the camp.
• Connect; unify and integrate all individual departments at each camp in order to deliver on the product defined by the company.
• Maintain a constantly open and effective communication channel with all staff.
• Communicate frequently and efficiently the tasks and responsibilities of all staff and heads of department.
• Communicate and offer feedback to upper management regarding daily operations, guest and staff issues, maintenance issues, and any on-going projects.
• Monitor the running, systems and controls of all departments.
• Constantly strive to improve the efficiency of all systems on the reserve using innovate new measures.
• Frequently conduct walk-arounds and spot-checks on all aspects of the operation and departments in order to ensure their efficient running.
• Punctually prepare all required administration.
• Assume the role of security for all staff and guests.
• Manage crises and emergencies e.g. fire and medical issues ensuring the safety of all people on the reserve and the brand is protected.
• Manage and co-ordinate disciplinary action of all staff when required.
• Ensure all staff are guest oriented.
• Ensure training of staff is conducted and recorded as per the SOPs of the reserve.
• Ensure all staff attend any training workshops as per requirements.
• Enforce accurate time-keeping, appropriate, professional and clean presentation of all staff at all times.
• Ensure all staff are well informed and familiar with the modus operandi of the camp, the company and encourage a knowledge of world happenings and current affairs.
• Manage any staff queries and issues effectively in a professional, problem-solving manner.
• Manage and oversee the work conduct and ethics of all staff, taking corrective action where necessary and informing upper management.
• Constantly inspire, encourage and motivate all staff to improve guests experience.
• Ensure all guests experience a personalized experience that either meets or exceeds their expectations.

Requirements

• Strong leadership, managerial, organisational, and decision-making skills.
• Excellent interpersonal skills.
• Demonstrate attention to detail and be guest-and service oriented.
• Be a hard-working, problem-solving multi-tasker.
• Able to work independently and practice effective time management.
• Be a proactive, positive team player.
• Be energetic and enthusiastic.
• Strong work ethic, ability to work long and flexible hours.
• An empathetic appreciation of the needs of all guests.
• Thorough familiarity of vehicles & buildings maintenance, human resource management, customer-service excellence.

Qualifications

• Tourism & Hospitality and/or Hospitality Management qualification.
• Matric / Grade 12 certificate.
• First Aid level 1.
• Valid drivers licence and PrDP.
• Computer literacy level: MS Word, Excel, and Outlook, internet and stock control systems.

Salary & Benefits

• CTC remuneration of approx. R28,000.00 per annum (negotiable).
• DOE and qualifications.
• Gratuities either directly from guests / share in split gratuities equally among staff, excluding guides.
• Accommodation provided.
• Utilities including water, electricity, Wi-Fi.
• 3 meals per day.
• Uniform.
• Company medical aid and pension fund contribution*.
• Full Risk cover by the company (No cost to the employee): Lump sum Disability, Funeral & death benefit of 2x annual salary*.
• Free parking.
• Bednights.
• Visitors are allowed per cycle, at a cost.
• Staff gym facility at a nominal monthly fee.
• Staff shop selling basic groceries, alcohol etc.
• Staff TV room with a pool table.
• Any 13th cheque / bonuses etc. are based upon performance and at the discretion of the company. **Applicable after three months of successful employment.**

Work Cycle

• Work cycle: 6 weeks on, 2 weeks off.

Please submit your application, including a recent CV, a recent photograph, copies of relevant certificates/certifications, and contactable references for your previous work experience, qualifications, and education. Written reference letters to be included if available. We sincerely value every application submitted.