South Africa: Centre Manager – (The Oval Shopping Centre) posted by The Hiring House

About the Role

The Hiring House is seeking a highly skilled and experienced Centre Manager to oversee the day-to-day operations of The Oval Shopping Centre. As the primary point of contact for tenants, staff, and external stakeholders, the successful candidate will be responsible for ensuring the smooth running of the centre, driving business growth, and maintaining excellent customer relationships.

Key Responsibilities

• Daily centre inspections and walkabouts without fail.
• Tenant liaison and identification of potential problematic tenants with suggested remedial solutions.
• Daily management of and guidance to all on site staff.
• Maintenance & operations file management, ensuring currency for OHS compliance issues, Asset Register, Tenant records, Expiry dates, Parking records, DB boards and description thereof, Plan of all main water connections, Name and numbers of all contractors, Meter reading records, Petty cash book, and Register of maintenance of all office equipment.
• Promotions – Income and expense control.
• Updated market knowledge as to competitor’s activities in the catchment areas of the centres.
• Updated market knowledge as to new developments in the market.
• Updated knowledge as to micro and macro-economic factors that could result in growth, decline or stagnation of centres.
• Tenant knowledge – industry they are in (movements in such industry), business strength and stability of tenant’s businesses. Identification of risks.
• Collection and recordable of monthly turnover figures from tenants and assessment of such.
• Constant assessment of strengths and weaknesses of tenant mix of centres.
• Ensure that accounts are loaded timeously for new and deposits are paid back to vacated tenants.
• With regards to the cancellation, writing off and postponement of paying of rental accounts, no rulings are to be made without acknowledgement and approval by the Property Manager.
• All changes to tenant accounts are to be made before the closing date.
• Updated knowledge of local by-laws applicable to the centre and community influences thereto.
• Understanding of socio-political influences on the centres trading.
• Have a fair knowledge of the internal Property Management system, to allow the capturing of turnover rentals, and the ability to view tenants accounts and provide invoices.
• Implementation of planned maintenance program.
• Schedule maintenance with regards to DB boards, outside lights, roofs and gutters, gardens and irrigation thereof, inspection of all toilets and taps and air conditioning if applicable.
• Ensure that the handyman’s ability (where applicable) is 100% utilized.
• Manage all non-technical services, repairs and maintenance on site in liaison with the Property Services Manager and refer all technical or structural repairs and maintenance to the Property Services Manager for resolution.
• Monitor and control keys, security, consumable stocks, parking, house rules, refuse removal, cleaning services, hygienic services, gardening services, maintenance of air-conditioning equipment, fire equipment, escalators and lifts, interior and exterior appearance of the property, compliance with Occupational Health and Safety.
• Handle all tenants’ queries professionally and with immediate response.
• Sourcing, securing and concluding leases, with the prior approval of the Property Manager and within parameters set, with tenants in the general market to fill vacancies.
• Negotiating lease renewals with tenants, with the prior approval of the Property Manager and within parameters set.
• Tenant Liaison – Ongoing and regular visitations, drafting of newsletters and bulletins and the distribution thereof as well as providing marketing support to tenants’ in-store campaigns
• Customer Liaison – Handling of enquiries and complaints, timeously and effectively
• Chairing the Tenant’s Association/Committee meetings if required and the drafting and distribution of the minutes
• Networking with all role-players (marketing suppliers) in the industry such as entertainers, production specialists, celebrities and surrounding communities for example schools etc.
• Provide support to the National Marketing Manager or PRO where required in the strategizing, conceptualizing, execution and budget control of the annual strategy and ongoing events, promotions and advertising campaigns
• Attend all promotions as they occur to ensure a high standard of event execution
• Represent the company at relevant industry shows, conferences and seminars when required
• Coordinating and providing assistance to charity organizations when requesting collections and fundraising drives

Requirements

• Relevant Diploma or Degree (Grade 12 / Matric)

Qualifications