Job Description
About the Role
&Beyond is built on the strength of remarkable people who give passionately to their roles, work tirelessly, have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. We are seeking a dedicated and experienced Director’s Administrator to join our team, supporting the smooth operation of our direct sales business in South Africa.
Key Responsibilities
- Constant, consistent and clear communication daily with reservations team
- Constant interaction with the reservations team and suppliers
- Constant interaction with agents when required
- Handling agent educational bookings when required
- Assisting consultants with capturing information in the bookings from GIS
- Assisting management with capturing month end reports
- Assisting management with pulling reports to ensure process in team is followed and in order
- Assisting the reservation team with daily reports
- Receipting bookings when payment received
- Assist in creating WETU itineraries
- Checking availability for the reservations team
- Assist with making provisional bookings with 3rd party suppliers
- Assist with invitation letters
- Assisting the reservations team with quotes and loading booking in TourPlan
- Preparing commission and refunds to be submitted to management for authorisation
- Upholding the values of &Beyond: care of the people, care of land and care of the wildlife
Requirements
- Computer literate with at least a basic working knowledge of word and excel
- Some understanding of a reservations environment is advantageous
- Knowledge of Tourplan advantageous or any other reservations system
Qualifications
- Matric
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Travel/Tourism Jobs in South Africa
The travel and tourism industry in South Africa is generally a vibrant sector, with many opportunities available to those interested in working in this field. Typically, the industry is driven by the country’s rich cultural heritage, stunning natural beauty, and well-established tourist infrastructure. As a result, there are often a wide range of job opportunities available, from entry-level positions to more senior roles.
When it comes to salary expectations for travel and tourism professionals in South Africa, broad ranges can be expected. Typically, salaries vary widely depending on factors such as experience, company size, and industry sector. For example, entry-level roles may start around R200 000 – R350 000 per annum, while more senior positions can command salaries of up to R800 000 – R1 200 000 per annum or more. However, it’s essential to note that these are general estimates and actual salaries can vary significantly depending on individual circumstances.
Common skills for travel and tourism professionals in South Africa include excellent communication and interpersonal skills, as well as the ability to work well under pressure. Other essential skills typically include proficiency in one or more languages (with English being a common requirement), knowledge of local customs and culture, and experience with customer service or hospitality management. In some roles, technical skills such as data analysis, marketing, or IT may also be required.
The travel and tourism industry in South Africa is commonly employed across various sectors, including financial services, technology, manufacturing, and natural resources. Many companies in these industries have large tourism arms or partner with local tour operators to provide their clients with experiential travel options. Other common employers include government agencies responsible for promoting tourism development.
For those looking to develop a career in the travel and tourism industry, there are many opportunities available. Typically, entry-level positions can serve as a springboard for more senior roles, while specialized training or certifications can help professionals advance their careers. With experience, professionals may be able to move into management or leadership positions, or even establish themselves as entrepreneurs or consultants. Overall, the travel and tourism industry in South Africa offers a range of career paths and opportunities for those who are passionate about working with people and providing exceptional customer experiences.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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