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South Africa: General Manager posted by Zeebra Junction Specialist Recruitment

General Manager

Posted on 2025-04-09

Job Summary

Position Title: General Manager – Resort

Location: Zanzibar, Tanzania

Salary Range: USD $ 6,500 – $ 8,500 per month

Benefits:

  • ZSSF Contribution (Employee + Employer) as retirement benefits
  • Fully Furnished Accommodation
  • Duty Meals
  • Annual Leave & Air Travel Tickets to point of origin
  • Medical Insurance
  • Cost of all Visas and work permits will be covered by the company

Experience Required:

  • Minimum 15+ years in Deluxe Resorts (with more than 100 rooms)
  • Preferably experience in coastal areas
  • East African experience is a preferred requirement

Education:

  • Degree in Hotel Management from a reputed institute
  • MBA in Marketing & Business Development is an added advantage

Reporting To: Director

Job Description:

My Client is seeking a highly experienced and dynamic General Manager for their deluxe resort in Zanzibar. The ideal candidate will be a strategic leader with a proven track record of driving business profitability and overseeing entire business operations in a coastal resort setting.

Key

Responsibilities:

  • Oversee overall operations and functions of the resort, ensuring profitability.
  • Establish partnerships with international travel brands to maximize business.
  • Optimize the use of resources, including managing profit centers like the golf course.
  • Provide strategic direction to the Sales & Marketing team to achieve targets.
  • Conduct regular briefings and meetings with all head departments.
  • Ensure compliance with hotel operating controls, SOPs, policies, procedures, and service standards.
  • Lead key property issues including capital projects, customer service, and refurbishment.
  • Handle complaints and oversee service recovery procedures.
  • Prepare, present, and achieve the hotel`s annual Operating Budget, Marketing & Sales Plan, and Capital Budget.
  • Ensure the ongoing profitability of the hotel, meeting or exceeding revenue and guest satisfaction targets.
  • Make decisions in the best interest of the hotel and management.
  • Deliver hotel budget goals and set strategic goals for the property.
  • Develop improvement actions and implement cost-saving measures.
  • Monitor P&L statements and react with impactful strategies.
  • Closely monitor the hotel`s business reports daily and make informed decisions.
  • Ensure monthly financial outlooks for Rooms, Food & Beverage, Admin & General are accurate and on target.
  • Maximize room yield and resort revenue through innovative sales practices and yield management programs.
  • Prepare monthly financial reports for owners and stakeholders.
  • Draw up plans and budgets for the owners.
  • Assist in the procurement of operating supplies and equipment and contract with third-party vendors for essential equipment and services.
  • Act as the final decision-maker in hiring key staff.
  • Coordinate with HODs for the execution of all activities and functions.
  • Oversee and manage all departments, working closely with department heads daily.
  • Manage and develop the Hotel Executive team to ensure career progression and development.
  • Take ownership of all guest complaints.
  • Provide effective leadership to the hotel team.
  • Lead all aspects of business planning.
  • Respond to audits to ensure continual improvement is achieved.
  • Handle corporate clients and assist in new client acquisition with the sales team when required.
  • Assist in residential sales and development with strong sales prospects.
  • Safeguard the quality of operations (internal & external audits).
  • Ensure compliance with legal requirements, including Occupational Health & Safety Act, fire regulations, and other legal requirements.
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Application Process:

To apply, please submit your resume and a cover letter detailing your relevant experience and qualifications. My client looks forward to welcoming a dedicated and innovative leader to their team!

General Manager position available in South Africa, South Africa. This job position was posted by Zeebra Junction Specialist Recruitment. The job has been posted as a premium ad on 2025-04-09 at 13:22:49 in the Tourism Hospitality category

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