Job Description
About the Role
We are seeking an experienced Guest Assistant to join our luxury wine estate in Franschhoek, providing exceptional service to guests and ensuring smooth operations. As a key member of our front desk team, you will be responsible for addressing guest needs, managing reservations, and maintaining high standards of customer service.
Key Responsibilities
- Ensure guest challenges are addressed promptly or escalated to the Manager on Duty as required and follow through on closing the loop with the guest/s to resolve.
- Handle requests such as wake-up calls, dining reservations, local area information, booking of activities, facilitating transport arrangements and any other special accommodations.
- Provide accurate billing information, ensuring all guest charges are recorded and any discrepancies are resolved before check-out.
- Coordinate guest transportation, luggage assistance, and handle any final feedback with warmth and professionalism.
- Maintain a neat and tidy reception desk and check Public Areas on regular intervals during your shift to ensure these areas are always guest ready.
- Manage the front desk area, answering calls promptly, assisting with guest inquiries, and directing calls to appropriate departments.
- Handle any emergencies or incidents during the shift, ensuring the safety and security of guests and staff.
- Complete weekly and daily reports as per front desk shift procedures.
- Conduct detailed PIT checks on each shift and compare to guest details on Protel, highlighting any maintenance issues or service deficiencies promptly.
Requirements
- Matric Certificate
- Tertiary qualification in Hospitality Management or Tourism (advantageous)
- Minimum of 2 years of experience in the Front Office operations of a luxury hotel
- Proficient in use of various well-known Property Management systems
- Ability to work shifts including night shift
- Conversant with specialist terminology including F&B service, Housekeeping, Maintenance, Wardrobe, Security and Operational Finance
Qualifications
No formal qualifications mentioned.
Salary & Benefits
Salary details not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in ZA
The catering and hospitality industry in South Africa is a thriving sector that provides opportunities for individuals to pursue fulfilling careers. Typically, the job market trends in this field are characterized by strong demand for skilled professionals, particularly in urban areas where tourism and event hosting are increasingly popular.
When it comes to salaries, a general salary range for catering and hospitality positions in South Africa can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Broadly speaking, common entry-level positions in this field typically earn salaries ranging from R30 000 to R50 000 per annum, while senior roles can command salaries upwards of R80 000 to R120 000 or more, depending on the specific requirements of the role.
Common skills required for success in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, physical stamina, and basic knowledge of food safety and handling. Additionally, experience with customer service, event planning, and inventory management is often beneficial. While some employers may place a greater emphasis on specific technical skills or certifications, these general skills provide a solid foundation for career progression in this field.
The catering and hospitality industry encompasses a wide range of sectors, including fine dining restaurants, casual eateries, hotels, conference centers, and event management companies. Financial services sector, technology industry, and manufacturing sector are among the common industries that employ professionals in this field. While specific job roles may vary, understanding the broader industry landscape can help individuals make informed career choices.
Career development opportunities in catering and hospitality abound, with many employers investing in training and development programs to support staff growth and advancement. Typically, career progression involves taking on additional responsibilities, such as shift management or team leadership roles, or pursuing specialized certifications or further education. With dedication and hard work, individuals can build a fulfilling career in this dynamic and rewarding industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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