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South Africa: Guest Relation Manager posted by HotelJobs

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Job Description

About the Role

The Guest Relations Manager is a key liaison between the lodge and its guests, ensuring an exceptional and seamless guest experience from arrival to departure. This role is central to maintaining the lodges 5-star service standards by managing guest feedback, coordinating personalized services, and ensuring every guest feels valued and cared for.

Key Responsibilities

  • Personally welcome all guests and oversee arrivals/departures for all guests
  • Maintain strong presence in the lodge during guest meal times and key guest interactions
  • Handle guest requests, special occasions, and complaints promptly and professionally
  • Anticipate guest needs and ensure proactive delivery of exceptional service
  • Create daily guest preference sheets for all departments (chefs, housekeeping, guides)
  • Manage and monitor guest satisfaction scores and reviews (e.g., TripAdvisor, Google)

Requirements

  • Diploma or Degree in Hospitality Management or Tourism
  • Minimum 35 years experience in a similar guest-facing role in a luxury lodge or hotel environment
  • Experience working in a remote or bush setting preferred

Qualifications

  • None mentioned

Salary & Benefits

  • Competitive salary and benefits package
  • Live-in accommodation
  • Meals on duty
  • Uniform provided
  • Provident fund and medical aid

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in South Africa

In South Africa, the IT and computer industry is a significant contributor to the country’s economy, with a diverse range of job opportunities available across various sectors. Typically, these roles involve working with technology to drive business growth, improve efficiency, and enhance customer experience. Generally, careers in this field require a strong understanding of technical concepts and a willingness to adapt to changing technologies.

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When it comes to salary expectations, it’s common for IT and computer professionals in South Africa to earn broad ranges that can vary significantly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salaries between R400 000 and R600 000 per annum, while more senior roles can command higher figures, often ranging from R800 000 to R2 million or more, depending on the specific requirements of the job.

Common skills for IT and computer professionals in South Africa typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with operating systems like Windows, Linux, or macOS. Data analysis and visualisation tools like Tableau, Power BI, or D3.js are also often required, particularly in roles involving data science or business intelligence. Additionally, IT professionals should be familiar with cloud computing platforms like AWS, Azure, or Google Cloud, as well as cybersecurity principles to protect against threats. Other essential skills may include project management, collaboration tools like Slack or Trello, and a solid understanding of database management systems.

Industries that commonly employ IT and computer professionals in South Africa include the financial services sector, technology industry, manufacturing sector, and public sector organisations. These sectors often require specialists to design, implement, and maintain complex technological systems, ensuring they operate efficiently and securely.

Career development opportunities for IT and computer professionals in South Africa are diverse and varied. Typically, entry-level roles provide a solid foundation for progression into mid-tier positions, where professionals can take on more senior responsibilities and develop their technical expertise. With experience, it’s common to move into leadership roles or transition into related fields like data science, artificial intelligence, or cybersecurity. Many companies also offer opportunities for training, certification, and continuing education to support the ongoing development of their employees’ skills and knowledge.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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