South Africa: Head Guide (5* Safari Reserve) – Kalahari posted by HotelJobs

Luxury 5* Game Reserve based in the Kalahari; Northern Cape is looking for a Head Guide. We are seeking a highly responsible Head Guide to lead and manage all guiding operations and ensure exceptional guest experiences in a luxury safari environment. This role combines strong leadership, in-depth wildlife knowledge and exceptional hospitality skills to deliver world-class game drives ; bush walks ; and interpretive experiences that reflect the camps brand and standards. The Head Guide oversees the guiding team ; coordinates with camp management to align guest activities with operational requirements ; ensures adherence to safety and conservation protocols, and maintains high levels of professionalism and guest engagement. A key ambassador for the camp, the Head Guide fosters an atmosphere of excellence; conservation awareness and authentic African hospitality ; ensuring each guests safari is memorable; educational, and safe. Duties: Guest Experience & Guiding Operations: Lead game drives, guided walks, and interpretive experiences, ensuring exceptional guest satisfaction. Provide in-depth knowledge of local wildlife, ecosystems, culture, and conservation initiatives. Personalise guest experiences based on individual interests and expectations. Maintain a high standard of storytelling, communication, and guest engagement. Leadership & Team Management: Manage and mentor the guiding team, fostering professional growth and performance excellence. Develop training plans and conduct regular skills assessments for guides and trackers. Schedule guiding activities and ensure adequate coverage for all guest experiences. Enforce professional standards for appearance, behaviour, and guest interaction. Safety & Compliance: Ensure all guiding operations adhere to safety, ethical, and environmental regulations. Conduct regular safety briefings and equipment checks. Stay updated on reserve protocols, wildlife behaviour trends, and first aid practices. Operational & Administrative Duties: Liaise with the camp management team to align activities with guest itineraries and logistics. Manage and maintain guiding equipment, vehicles, and radios to operational standards. Keep accurate guiding records, wildlife sightings data, and incident reports. Assist with conservation projects, research initiatives, and community outreach as needed Requirements: FGASA Level 2 or higher (or equivalent recognised qualification). Valid PDP, First Aid Level 1 (or higher), and Rifle Competency Certificate. Minimum 5 years guiding experience, with at least 2 years in a leadership or head guide role. Extensive knowledge of African flora, fauna, and conservation practices. Experience working in a luxury safari or 5-star hospitality environment. Strong communication skills in English (additional languages advantageous). Exceptional leadership and interpersonal skills. Strong organisational and time-management abilities. Professional appearance and high personal standards. Ability to remain calm and decisive in high-pressure situations. Passion for hospitality, conservation, and guest engagement. Flexible and adaptable to changing schedules and guest needs. On offer: R40K (Neg) DOE Live-in position based on the game reserve Free Water & Electricity Free clinic with primary health care Doctor, Dentist and Optometrist Medical Aid is 50% company contribution Pension is 50% company contribution Free Uniform Winter and Summer Free Flights to JHB and CT dependant on an availability A dynamic leadership role in a vibrant and unique environment. Opportunity to work with one of Africas most iconic conservation camps. A mission-driven environment focused on purpose, innovation, and impact. Travel opportunities and access to unique wilderness experiences. Competitive compensation and benefits package. A culture of innovation, collaboration, and hospitality excellence.