South Africa: INTERNAL SALES – TELESALES REPRESENTATIVE posted by Apex Hotel Supplies

April 15, 2026 Jobs in South Africa

Apex Hotel Supplies

South Africa

Warehousing/Distribution

Job Description

About the Role

Apex Hotel Supplies is seeking an experienced Telesales Representative to join our internal sales team. As a key member of our sales team, you will be responsible for initiating outbound calls to potential department clients, building strong relationships with existing clients, and driving sales growth. If you have a proven track record in FMCG telesales and excellent communication skills, we want to hear from you.

Key Responsibilities

Initiate outbound calls to potential department clients to introduce our products and services.
Identify customer needs and provide product information and solutions.
Build and nurture strong relationships with existing clients through regular follow-up calls.
Achieve and exceed monthly sales targets set by the Sales Manager.
Prepare and deliver compelling sales pitches to persuade potential clients to purchase our products or services.
Maintain sales discipline with consistent outreach and follow-up cadence to meet and exceed targets.
Prioritise high-potential accounts and respond effectively to time-sensitive promotions.
Maintain up-to-date knowledge of the company’s product and service offerings of allocated department.
Clearly communicate product features, benefits, and pricing to potential clients.
Accurately process orders and sales transactions, ensuring all necessary documentation is completed.
Work closely with the Operations and Logistics teams to ensure timely order fulfilment.
Provide exceptional customer service by addressing customer inquiries, concerns, and requests promptly and professionally.
Act as a liaison between the customer and other departments to resolve any issues effectively.
Research and stay informed about industry trends, competitors, and market conditions.
Proactively seeks out new information and integrates learnings to improve performance.
Provide feedback to the Sales Manager regarding market insights and competitor activities.

Requirements

3–4 years’ proven FMCG telesales experience in a target-driven role within the Food, Beverage, Hotel, Foodservice industry.
Proficiency in Hindi and/or French – friendly, confident, and professional tone, use of appropriate pace and energy.
Telesales competencies; strong active listening skills, ability to paraphrase accurately and validate customer needs.
Clear & concise communication, articulates product value, features, and benefits in simple terms.
Customer service driven mindset, knowledge of customer buying motives, pain points, and preferences.
Ability to build trust-based relationships that support customer success and satisfaction, even in challenging interactions, to drive repeat business.

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Qualifications

Secondary Education/Matric with strong numeracy skills.

Salary & Benefits

Basic Salary + Attractive Commission Scheme.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Warehousing/Distribution Jobs in South Africa

The warehousing and distribution sector is a vital part of South Africa’s logistics industry, playing a crucial role in the country’s economic growth. Typically, this field involves the storage and management of goods, ensuring timely and efficient delivery to customers. Generally, the demand for skilled and experienced professionals in this sector remains high, driven by the growing e-commerce landscape and increasing international trade.

In terms of salary ranges, it is common for warehousing and distribution roles to fall within a broad range of R150 000 to R250 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that actual salaries can vary significantly, and actual figures may be higher or lower than this general estimate. Experience and performance are often key determinants of salary potential in this field.

Common skills required for warehousing and distribution roles include basic math and problem-solving abilities, excellent communication and teamwork skills, and the ability to work independently with minimal supervision. Typically, a Grade 12 certificate or equivalent is sufficient for these roles, although some positions may require additional education or training. Attention to detail, analytical thinking, and organisational skills are also highly valued in this field.

The financial services sector, technology industry, manufacturing sector, and e-commerce platforms often employ warehouse and distribution staff. Other sectors, such as agriculture and retail, may also have significant warehousing and distribution operations.

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For those looking to start or advance their careers in this field, there are several opportunities for career development. Typically, experience in a related field, such as supply chain management or inventory control, can provide a solid foundation for progression into more senior roles. Many companies also offer training and development programs to help employees develop new skills and knowledge. Additionally, obtaining industry-recognised certifications, such as those offered by the Institute of Logistics and Transportation (ILTA), can be beneficial for career advancement.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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