Lodge Manager MINIMUM ESSENTIAL QUALIFICATIONS: Matric Degree / National Diploma or Certificate in Hotel Management (ESSENTIAL) Minimum of 5 years working experience at a 5* lodge / hotel Previous experience in management role essential Clear understanding of lodge operations Must be computer literate Professional and well-groomed with excellent all round communication skills Strong admin skills Strong Operations skills Excellent attention to detail Time management skills Financial skills Team player with high regard for efficiency and service excellence to guests Must have a high level of working knowledge i.r.t Guest Relations, Food and Beverage, Housekeeping and Front Office The role involves overseeing all lodge departments, ensuring high standards of service and guest satisfaction, managing staff, maintaining the property and achieving financial targets Experienced on platforms such as Guest Revu and Trip Advisor Must have good communication and reporting skills in English Must be proficient on OPERA Must be proficient on all MS Office packages Ability to implement strategies that enhance the lodges reputation and profitability Motivate and foster a positive work environment Exceptional Food and Beverage knowledge A passion for training staff Understanding basic Labour law and disciplinary procedures Valid drivers license (no endorsements) (ESSENTIAL) Own reliable vehicle / transport Must be willing to accept a live-in position

Duties and Responsibilities Operational Management Oversee daily operations of all lodge departments: front office, housekeeping, food & beverage, kitchen, maintenance, guiding, and guest activities. Ensure smooth coordination between departments for seamless guest experiences. Manage budgets, financial controls, stock, and cost control measures. Ensure compliance with lodge policies, legal requirements, and health & safety standards. Guest Experience Uphold and deliver exceptional 5-star guest service and hospitality. Handle guest feedback, complaints, and special requests efficiently. Create unique, memorable experiences that reflect the lodges brand and setting. Engage with guests personally to build relationships and ensure satisfaction. Staff Leadership & HR Lead; train, mentor, and motivate a multicultural team. Manage staff rosters, performance appraisals, and disciplinary procedures. Drive service excellence through continuous training and development. Foster a positive team culture aligned with luxury hospitality standards. Administration & Reporting Prepare operational and financial reports for lodge owners/Head Office. Monitor revenue, expenses, occupancy, and guest satisfaction metrics. Implement efficient systems for reservations, stock control, and procurement. Maintain supplier relationships and negotiate best pricing. Property & Environment Management Oversee maintenance of lodge facilities, vehicles, and equipment. Ensure sustainability practices (energy, water, waste management). Work with the guiding/conservation team to integrate wildlife experiences with responsible eco-tourism practices. Qualifications and Experience Education: Diploma/Degree in Hospitality Management, Tourism, or related field. Additional training in Business Management or F&B advantageous. Experience: Minimum 57 years lodge/hotel management experience ; with at least 3 years in a senior role at a 5-star game lodge . Strong track record in luxury guest service, operations, and staff leadership. Experience managing multicultural teams in a remote environment. Skills & Attributes: Strong financial and administrative management skills. Excellent interpersonal and communication abilities. Guest-centric mindset with strong problem-solving skills. Ability to work under pressure and in a remote, rural environment. Computer literate (MS Office, reservations systems such as Opera, Panstrat, or similar). Hands-on; proactive, and adaptable. Knowledge of Zulu culture and fluency in English (Zulu/Afrikaans advantageous). Other Requirements: Drivers license and ability to operate lodge vehicles. Willingness to live on-site in Mkuze area. Passion for wildlife, conservation, and authentic safari experiences.