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South Africa: Lodge Manager posted by HotelJobs

South Africa: Lodge Manager posted by HotelJobs

Posted on 2025-09-30 00:00:00

Employer HotelJobs
Category Other IT/Computer
Location South Africa  / South Africa

Job Summary

<p><strong>Duties and Responsibilities</strong></p><p><strong>Operational Management</strong></p><ul><li><p>Oversee daily operations of all lodge departments: front office, housekeeping, food & beverage, kitchen, maintenance, guiding, and guest activities.</p></li><li><p>Ensure smooth coordination between departments for seamless guest experiences.</p></li><li><p>Manage budgets, financial controls, stock, and cost control measures.</p></li><li><p>Ensure compliance with lodge policies, legal requirements, and health & safety standards.</p></li></ul><p><strong>Guest Experience</strong></p><ul><li><p>Uphold and deliver exceptional 5-star guest service and hospitality.</p></li><li><p>Handle guest feedback, complaints, and special requests efficiently.</p></li><li><p>Create unique, memorable experiences that reflect the lodges brand and setting.</p></li><li><p>Engage with guests personally to build relationships and ensure satisfaction.</p></li></ul><p><strong>Staff Leadership & HR</strong></p><ul><li><p>Lead, train, mentor, and motivate a multicultural team.</p></li><li><p>Manage staff rosters, performance appraisals, and disciplinary procedures.</p></li><li><p>Drive service excellence through continuous training and development.</p></li><li><p>Foster a positive team culture aligned with luxury hospitality standards.</p></li></ul><p><strong>Administration & Reporting</strong></p><ul><li><p>Prepare operational and financial reports for lodge owners/Head Office.</p></li><li><p>Monitor revenue, expenses, occupancy, and guest satisfaction metrics.</p></li><li><p>Implement efficient systems for reservations, stock control, and procurement.</p></li><li><p>Maintain supplier relationships and negotiate best pricing.</p></li></ul><p><strong>Property & Environment Management</strong></p><ul><li><p>Oversee maintenance of lodge facilities, vehicles, and equipment.</p></li><li><p>Ensure sustainability practices (energy, water, waste management).</p></li><li><p>Work with the guiding/conservation team to integrate wildlife experiences with responsible eco-tourism practices.</p></li></ul><hr><p><strong>Qualifications and Experience</strong></p><ul><li><p><strong>Education:</strong></p><ul><li><p>Diploma/Degree in Hospitality Management, Tourism, or related field.</p></li><li><p>Additional training in Business Management or F&B advantageous.</p></li></ul></li><li><p><strong>Experience:</strong></p><ul><li><p>Minimum <strong>57 years lodge/hotel management experience</strong>, with at least 3 years in a senior role at a <strong>5-star game lodge</strong>.</p></li><li><p>Strong track record in luxury guest service, operations, and staff leadership.</p></li><li><p>Experience managing multicultural teams in a remote environment.</p></li></ul></li><li><p><strong>Skills & Attributes:</strong></p><ul><li><p>Strong financial and administrative management skills.</p></li><li><p>Excellent interpersonal and communication abilities.</p></li><li><p>Guest-centric mindset with strong problem-solving skills.</p></li><li><p>Ability to work under pressure and in a remote, rural environment.</p></li><li><p>Computer literate (MS Office, reservations systems such as Opera, Panstrat, or similar).</p></li><li><p>Hands-on, proactive, and adaptable.</p></li><li><p>Knowledge of Zulu culture and fluency in English (Zulu/Afrikaans advantageous).</p></li></ul></li><li><p><strong>Other Requirements:</strong></p><ul><li><p>Drivers license and ability to operate lodge vehicles.</p></li><li><p>Willingness to live on-site in Mkuze area.</p></li><li><p>Passion for wildlife, conservation, and authentic safari experiences.</p></li></ul></li></ul><p> </p>

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