Job Description
Location: Mafikeng
Our client is looking for temporary office administrator to provide professional first line support to clients and sales support and capture group new business policies.
Responsibilities:
• Render client services
o Adhere to client service procedures: maturities, policy contracts, loan applications, cancellations, amendments, financial and general enquiries
o Update client personal details and AIMS notes
o Provide correct and accurate advice to clients on products and services (TCF)
o Inform clients and update changes to their policy (TCF)
o Liaise with relevant departments to gather information to resolve clients’ queries
o Maintain required business retention rate
o Handle all complaints and enquiries
o Escalate complaints to Office Manager and Complaints Handling Officer
o Follow complaints procedure
o Handle all incoming calls and walk-in clients
• Administrate Claims
o Verify claims documents as per standard procedure
o Assist clients with the completion of claim forms
o Submit all claims received to Head office
o Submit any outstanding documentation as per Head Office request
o Keep claims register up to date
• Advise clients on cancelations
o Advise the client of the process and disadvantages of cancelation
o Retain the policy by proposing different options (loan, partial surrender paid up)
o Inform relevant Sales Manager of the intended cancelation for retention
o As per client’s request follow the standard cancelation procedure
• Administrate demutualization process
o Capture client information
o Inform clients of status of their shares
o Update client’s information on Aims systems
o Register and forward to Head office
• Office Administration
o Manage mail and fax
o Prepare statistical reports
o Communicate with office manage with regards to office logistics
• Documentation and filing procedures
o Keep record systems up to date
o File and keep documentation for a period as required by the legislation
• Process and administrate application forms
o Check and validate application forms for quality control
o Follow the capturing procedure
o Send incomplete applications back to Office Managers
o Process application form on system
o Follow up on outstanding documentation with Office Manager
o Liaise with New Business department on outstanding and provide feedback to Office Managers
o Email scanned successful application forms to New business department
o Capture a minimum of required policies per day
• Send captured application forms to Head Office for archiving
o Register successful applications
o Send the original application form for tick off process
o Follow up on all outstanding requirements from tick off
Requirements:
• Matric
• Recognized Qualification as per the FSB
• RE 5
• Registration as an Employee Representative (FSB)
• 2 Years’ Experience in the Insurance Industry;
• 1 Year Client Services
• 1 years’ experience in data capturing
• 1 Years’ experience in: Category A, B, C and retail pension benefits (Advantage)
Send your CV and latest pay slip to .za
AtripleA Recruitment and Temps
.za
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Finance/Accounting Jobs in South Africa
In the realm of finance and accounting in South Africa, industry trends indicate a strong demand for professionals with expertise in financial management, analysis, and planning. Typically, roles in this sector involve supporting the financial performance of an organization, ensuring compliance with regulatory requirements, and providing strategic advice to senior management. Generally, career prospects are promising, particularly for those with advanced qualifications or relevant work experience.
Salaries for finance and accounting professionals in South Africa can vary widely depending on factors such as level of experience, company size, and industry sector. Typically, entry-level positions may start within the R200 000 – R350 000 per annum range, while senior roles can command salaries ranging from R800 000 to over R1 million per annum. However, these figures are broad and can fluctuate based on market conditions, company needs, and individual performance.
Common skills required for finance and accounting professionals in South Africa include proficiency in financial software such as SAP, Microsoft Excel, and accounting systems; analytical and problem-solving abilities; strong communication and interpersonal skills; attention to detail and organizational prowess. Other essential skills may include knowledge of tax laws and regulations, financial modeling, and data analysis.
The financial services sector, technology industry, and manufacturing sector are among the most common industries that employ finance and accounting professionals in South Africa. Financial services companies often require professionals with expertise in financial planning, risk management, and compliance. The technology industry demands professionals with experience in software implementation, cost analysis, and IT project management. Manufacturing sectors typically need accountants with knowledge of inventory management, supply chain optimization, and production planning.
Career development opportunities for finance and accounting professionals in South Africa are generally good, with many companies investing in training and development programs to enhance their employees’ skills. Typically, career progression involves moving into senior roles, such as financial manager, controller, or chief financial officer, where professionals can take on more strategic responsibilities and contribute to the organization’s growth and success.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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