South Africa: Reservations Consultant – Luxury Lodges & Spa, Stellenbosch

Reservations Consultant Luxury Lodges & Spa, Stellenbosch An exciting opportunity to join a world-class hospitality team at a Relais & Châteaux property in the heart of Stellenboschs wine country. We are seeking a detail-oriented, professional, and guest-focused Reservations Consultant to manage bookings for our luxury lodges and spa. This role is ideal for someone with a passion for hospitality, exceptional organizational skills, and the ability to deliver seamless guest experiences from the very first point of contact. Main Responsibilities Manage all reservation enquiries across phone, email, and online platforms with efficiency and professionalism. Process individual and group bookings accurately, ensuring all details are captured in the Property Management System (PMS). Verify rates, deposits, confirmations, and guest preferences to guarantee booking accuracy. Maintain well-organized records, guest histories, and statistical data to support operational reporting. Review daily arrivals and departures, ensuring reservations are properly confirmed and communicated to relevant departments. Maximize revenue opportunities through effective upselling and adherence to cancellation/no-show policies. Stay fully informed about room categories, facilities, promotions, and third-party booking channels. Liaise with Operations, Sales, and Front Office to ensure smooth guest experiences. Identify potential sales leads and assist with pre-bookings for spa and lodge facilities. Build strong relationships with guests, travel agents, and colleagues while upholding service excellence. Support departmental tasks as required, maintaining a positive and professional attitude. Requirements Matric qualification required; Hospitality or Travel & Tourism diploma advantageous. 23 years prior experience in a reservations role, ideally within a 5-star or luxury environment. Proficiency in PMS systems and online travel agency (OTA) platforms. Excellent command of English; additional languages are an advantage. Strong sales ability with a guest-centric approach. Solid understanding of domestic and international travel markets, including FIT and group bookings. Exceptional communication skills, both written and verbal. Highly organized with strong attention to detail. Ability to work under pressure and adapt to peak periods. Flexibility to work on a rotational schedule, including weekends and public holidays. Package & Benefits Competitive salary, commensurate with experience (please include your salary expectations in your application). Meals provided during working hours. Additional benefits package. Opportunity to be part of a Relais & Châteaux property renowned for excellence in hospitality. Please submit your CV including details of your relevant experience and salary expectations