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South Africa: Retail Operations Manager posted by Sig Labour Corporate (Pty) Ltd

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Job Description

KEY TASKS AND RESPONSIBILITIES:

  • Lead and support a team of 4 Area Managers in overseeing day-to-day operations across retail fuel sites to ensure smooth, safe, and compliant operations.
  • Support and manage the Retail Support Officer to deliver outstanding performance.
  • Monitor and analyse sales, margin, and volume performance across all sites. Identify underperforming retail sites and implement corrective action plans.
  • Translate the Retail Director’s strategic objectives into operational plans and guide Area Managers in execution.
  • Ensure all retail sites maintain brand, safety, health, environmental and quality (SHEQ)standards. Conduct regular audits and follow-ups.
  • Drive initiatives to improve customer service and ensure consistent, high-quality customers interactions at all retail sites.
  • Provide leadership and support to Area Managers, helping them grow their capabilities.
  • Promote accountability and alignment with company values.
  • Identify and implement operational efficiencies and cost-saving initiatives across the network.
  • Assist with rollouts of new initiatives, systems, and infrastructure upgrades, coordinating between Retail Director, Area Managers, and relevant teams.
  • Compile regular operational and performance reports for the Retail Director, providing insights and recommendations.

QUALIFICATIONS, EXPERIENCE & KNOWLEDGE:

  • Bachelor’s degree in business management, Retail, Operations, or a related field (preferred)
  • 5+ years in a retail operations role, preferably within the fuel or FMCG sectors
  • Experience managing multi-site operations
  • Strong people management and stakeholder engagement skills
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KEY ATTRIBUTES:

  • Strategic thinking and execution
  • Leadership and team development
  • Analytical and financial acumen
  • Strong understanding of retail operations and customer service
  • Excellent communication and interpersonal skills
  • Ability to work across diverse geographic areas



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