South Africa: Rooms Division Manager posted by HotelJobs

About the Role

We are seeking a highly capable Rooms Division Manager to lead the full guest accommodation experience across Garden Rooms, Deluxe Garden Rooms, Classic Villas, and Signature Villas, with a strong focus on guest experience, accommodation presentation, cleanliness, service standards, and operational Excellence.

Key Responsibilities

• Leading the day-to-day operations of the Rooms Division
• Driving a culture of Excellence across all accommodation and guest-stay areas
• Ensuring consistent presentation, cleanliness, service, and guest care across Garden Rooms, Deluxe Garden Rooms, Classic Villas, and Signature Villas
• Managing front office, reservations, guest relations, housekeeping, laundry, concierge, villa hosts, butler / host service, porters, and night audit functions
• Ensuring all rooms, villas, public guest areas, and arrival touchpoints are maintained to premium boutique standards
• Monitoring daily arrivals, departures, occupancy, room readiness, guest requests, and operational flow
• Providing visible leadership during peak guest periods
• Supporting and coaching departmental supervisors and team members
• Ensuring strong communication between front office, housekeeping, guest relations, laundry, and villa teams
• Maintaining high standards of guest interaction, service recovery, and complaint resolution
• Conducting regular room, villa, and public area inspections
• Holding teams accountable for Excellence in cleanliness, presentation, guest care, grooming, discipline, and daily readiness
• Identifying service gaps, training needs, and operational weaknesses, and implementing practical corrective action
• Monitoring guest feedback, online reviews, and internal service standards relating to accommodation and guest stay experience
• Managing departmental productivity, staffing levels, shift planning, and operational readiness
• Ensuring linen, laundry, amenities, and housekeeping supplies are controlled effectively

Requirements

• Minimum 8 years hospitality experience
• At least 3 years experience in a Rooms Division leadership role
• Strong experience in front office, housekeeping, guest relations, and accommodation operations
• Previous boutique, luxury hotel, lodge, or villa-style accommodation experience will be highly advantageous
• Proven ability to lead supervisors and operational teams
• Strong guest relations and service recovery skills
• Excellent communication and leadership ability
• Strong understanding of room standards, housekeeping quality, guest flow, and operational readiness

Qualifications

• Formal education/certifications (Bachelor’s, LLB, Matric, etc.)

Salary & Benefits

Salary: R40,000 – R50,000 CTC per month