South Africa: Telematics Administrator

About the Role

We are seeking a highly organized and detail-oriented Telematics Administrator to join our team. As a key member of our operations, you will be responsible for managing and maintaining our fleet tracking system, ensuring seamless communication with drivers and depots, and providing exceptional customer service.

Key Responsibilities

• Liaise with MAN Order Management Administrator to confirm that the linked devices are visible on Amber Connect once movement instruction is received and vehicles are being collected
• Stock control and management of the trackers, allocation and return process of all devices
• Liaise with all depots to arrange trackers to be charged when necessary
• Monitor the drivers once dispatched using Amber Connect to ensure that the trackers are working while drivers are on route
• Ensure trackers are all communicating accurately once drivers have reached MAN Owned Dealerships, Transport & Storage Partner storage Yards, and Third-party Body Builders destination and that trackers have sufficient battery life
• Ensure compliance with the necessary SOPs (MAN Mobile Tracking)
• Daily roll call and communication with MAN Order Management to ensure all tracking devices are visible on Amber Connect and their locations
• Escalate/investigate any deviations in tracker locations that does not correspond with movement instructions
• Liaise with dispatching depots to ensure trackers are fitted before dispatching as per the SOPs
• Liaise with dispatching depots prior to dispatching to Independent Dealership or Final Customer, to remove tracking devices from the trucks upon delivery
• Control and manage the maintenance of all devices
• Ensure additional expenses are billed to customer as required and communicated with responsible Account Executive/Finance Teams

Requirements

• Grade 12 essential
• Excellent interpersonal skills and both verbal and written communication skills
• Computer literate, fully conversant in Microsoft Excel and Word
• Self-starter with the ability to work unsupervised
• Excellence orientated with attention to detail and observant
• Taking initiative, problem solving and logical
• Insight and perceptive
• Passionate, high-energy levels
• Assertive, decisive and committed
• Strong administration and organisation skills
• Ability to work under pressure and meet strict deadlines

Qualifications

None mentioned.

Salary & Benefits

Not specified.