St Lucia Park: Lodge Manager Or Management Couple posted by Kendrick Recruitment

About the Role

We are seeking an experienced Lodge Manager or Management Couple to join our luxury safari lodge in KwaZulu-Natal, South Africa. As a hands-on, guest-focused leader, you will be responsible for delivering exceptional safari experiences and overseeing daily lodge operations. If you have a passion for luxury hospitality and a strong focus on guest satisfaction, we encourage you to apply.

Key Responsibilities

• Guest Experience & Service Excellence

• Deliver outstanding, personalised guest experiences throughout the guest journey

• Read guests effectively and anticipate needs with emotional intelligence and initiative

• Maintain consistently high 5-star service standards across all guest touchpoints

• Build strong guest relationships and encourage repeat visitation

• Lodge Operations Management

• Oversee daily lodge operations across all departments

• Supervise FOH, Housekeeping, and general lodge coordination

• Ensure smooth communication between departments for seamless guest flow

• Maintain lodge presentation, cleanliness, and operational standards

• Food & Beverage Oversight

• Oversee Head Chef to ensure consistent quality control of meals

• Conduct F&B stock takes and assist with inventory management

• Place and manage food and beverage orders

• Ensure guest dietary requirements and expectations are met

• Administration & Reservations Support

• Handle basic administration and operational coordination

• Manage reservations oversight and guest account checks

• Verify guest bills and ensure accuracy of accounts

• Use reservation systems effectively (training can be provided if needed)

• Staff Leadership & Team Management

• Lead and motivate lodge staff in a positive, hands-on manner

• Maintain strong working relationships across all departments

• Support staff development and maintain discipline and service culture

• Ensure team alignment with guest experience standards

Requirements

• 5–10 years’ experience in a luxury lodge or 5-star hospitality environment

• Proven track record in stable employment (not a job hopper)

• Strong guest service orientation with excellent people skills

• Good administrative ability and operational awareness

• Experience with reservations systems and guest billing checks

• Strong communication and interpersonal skills

• Ability to oversee food quality and basic F&B operations

• High emotional intelligence and ability to read guests effectively

Qualifications

None mentioned.

Salary & Benefits

R20,000 – R30,000 (Single Manager) | R40,000 – R50,000 (Couple DOE)

Working Conditions

Live-in position within a remote luxury safari lodge. Includes meals on duty. Flexible working hours, including weekends and public holidays.