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Jozini: Events, Conferencing & Guest Experience Manager

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Job Description

About the Role

We are seeking a highly skilled Events, Conferencing & Guest Experience Manager to join our team at Jozini Tiger Lodge & Spa, a 4-star lakeside getaway in northern KwaZulu-Natal. As part of Dream Hotels & Resorts, we are committed to creating a brighter future through active sustainability and local impact. The successful candidate will be responsible for leading and managing all conferencing, banqueting, weddings, and entertainment operations, driving revenue growth, and delivering exceptional guest satisfaction.

Key Responsibilities

  • Plan, coordinate, and execute all events (corporate, weddings, conferences, functions)
  • Liaise with clients to understand requirements, objectives, and budgets
  • Develop detailed event proposals, timelines, and run sheets
  • Oversee event setup, execution, and breakdown to ensure seamless delivery
  • Coordinate with internal departments (kitchen, housekeeping, maintenance, F&B)
  • Act as the main point of contact for all events and conferencing clients
  • Build and maintain strong client relationships to drive repeat business
  • Conduct site inspections and presentations for prospective clients
  • Handle client queries, feedback, and complaints professionally and promptly
  • Oversee daily operations of conference and event facilities
  • Ensure venues are set up according to specifications and brand standards
  • Work closely with the operations team to ensure smooth service flow

Requirements

  • Minimum 5 years experience in hospitality with exposure to conferencing and banqueting
  • Proven track record in revenue generation and event sales
  • Strong understanding of guest experience and/or front office operations

Qualifications

Matric Certificate Hospitality or Events Management qualification (advantageous)

Salary & Benefits

Salary details not specified.

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in Umkhanyakude

In the hospitality industry in Umkhanyakude, South Africa, the demand for skilled professionals continues to grow due to the growing tourism sector. Typically, the role of a catering professional requires adaptability and flexibility, as they often work long hours during peak season. Generally, these positions are available year-round, but the peak tourist season creates a temporary surge in job opportunities.

Typically, salaries for catering professionals in Umkhanyakude range from R150 000 to R300 000 per annum, depending on factors such as experience, company size, and industry sector. Commonly, entry-level positions may start around R80 000 – R120 000, while more senior roles can exceed R250 000. However, it is essential to note that these are broad estimates and actual salaries can vary widely based on individual circumstances.

Common skills required for catering professionals in Umkhanyakude include excellent communication and interpersonal skills, ability to work under pressure, knowledge of food safety and hygiene practices, experience with inventory management and cost control, and a basic understanding of culinary arts. Additionally, proficiency in one or more local languages is often an asset, as well as the ability to adapt to different cultural backgrounds.

In Umkhanyakude, various industries commonly employ catering professionals, including the tourism industry, hospitality sectors, and event management companies. Other sectors, such as manufacturing and agriculture, may also require skilled catering staff for their employee facilities or events.

Career development opportunities exist within the hospitality sector, with potential for advancement to senior roles or specialized positions, such as food and beverage management or culinary arts. Typically, career progression is influenced by experience, training, and a commitment to ongoing professional development.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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