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Cape Town: Customer Service Assistant posted by MyRunway

Cape Town: Customer Service Assistant posted by MyRunway

Posted on 2025-07-06 00:00:00

Employer MyRunway
Category Fashion/Textile
Location Western Cape  / Cape Town

Job Summary

As our Customer Experience Assistant, you’ll embody our commitment to putting customers first. This isnt your average support jobit’s about going above and beyond to create positive, memorable experiences for our customers, both proactively and reactively.

What Youll Be Doing:

  • Deliver outstanding customer support across various platforms.
  • Engage daily with customers over phone and email, resolving queries like a pro.
  • Collaborate with internal teams to smooth out order issues and keep customers delighted.
  • Own those on-the-go admin tasks like a true multitasking wizard.

Skills and Traits Were Looking For:

  • Strong verbal and written communication skills.
  • Top-notch organizational and interpersonal abilities.
  • Patience and empathy to handle every situation with care.
  • A knack for problem-solving and turning challenges into wins.
  • Comfortable in the fast-paced e-commerce scene.
  • Ready to dive in, take initiative, and make an impact.
  • Enjoy working as part of a close-knit, supportive team.

Your Background:

  • A solid two years in customer service, hospitality, or retail.
  • Matric? Yes, please!
  • Diploma or Degree? Great if you have it, but its not essential.

If you’re excited to be a key part of a customer-centric team and are ready to roll up your sleeves, we want to hear from you!

MyRunway is committed to transformation and redressing of past inequalities. Our employment equity goals will be taken into account in our selection process.

Thanks so much for your interest in MyRunway! Were lucky to receive a lot of applications, and while we try to respond to everyone, if you dont hear back from us within two weeks, it means weve moved forward with other candidates. We truly appreciate you taking the time to apply!

Click Go Apply to apply online!


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