Your Role at a Glance 🔹 Operational Oversight Manage and coordinate daily lodge operations across Rooms Division, F&B, Maintenance, Guest Services, and Admin Maintain seamless service delivery while anticipating guest and operational needs Ensure high standards of hygiene, presentation, and safety across all areas 🔹 Leadership & People Development Inspire and guide multidisciplinary teams through active, hands-on management Foster a culture of accountability, ownership, and excellence at all levels Lead by example with mentorship, coaching, and succession planning 🔹 Financial Stewardship Manage lodge budgets and cost controls; deliver strong financial performance Compile and analyse reports on revenue, occupancy, procurement, and expenses Lead and support union negotiations and payroll planning 🔹 Guest Experience & Brand Standards Uphold the lodges reputation for luxury, service, and bespoke experiences Ensure consistent 5-star service from pre-arrival to departure Handle guest relations, complaints, and VIP hosting with professionalism and care 🔹 Strategic Direction & Innovation Collaborate with Operations Management to align with group strategy Drive initiatives that promote sustainability, efficiency, and quality Contribute to innovation in lodge offerings, experiences, and service culture Minimum Experience & Requirements Matric essential; formal hospitality qualification preferred 5 years experience as General Manager in a luxury lodge environment Deep understanding of remote lodge operations and guest expectations Valid RSA ID, Drivers Licence, and own vehicle High-level leadership, financial acumen, and operational decision-making Tech-savvy: Excel, Word, PowerPoint; OPERA Cloud experience advantageous Strong communication, conflict resolution, and organisational skills Adaptability, cultural awareness, and resilience in high-pressure environments Why Join This Lodge? Live and work in an iconic Big 5 reserve Play a pivotal role in shaping guest journeys and lodge culture Be part of a company with strong values and high operational standards Enjoy a close-knit team culture and high autonomy in your work Based in: Welgevonden Private Game Reserve, Limpopo Package: R75,000 CTC (combined), Live-in, Meals on duty Additional Benefits: 5% Provident Fund (compulsory) Requirements: RSA ID, Drivers Licences, Own Vehicle Note: Non-pet-friendly; not suitable for children Interview: Must be available in person Retirement Age Policy: 60 Apply now with your updated CV All applications are treated confidentially. Only shortlisted candidates will be contacted.

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