Western Cape: COMPLAINTS TEAM LEADER – Insurance Industry posted by Bridgena Barnard Personnel Group

About the Role

The COMPLAINTS TEAM LEADER – Insurance Industry role at Bridgena Barnard Personnel Group is a permanent position that requires a seasoned professional with excellent leadership and compliance expertise to lead the complaints department in Western Cape.

Key Responsibilities

• Provide clear leadership to the complaints department.
• Ensure high-quality complaints service is delivered with service standards and targets achieved.
• Ensure compliance with all legislation relative to the business.
• Ensure all complaints and queries are resolved timeously.
• Identify all aspects of the complaint.

Requirements

• Grade 12 or similar qualification is essential.
• LLB Degree or Insurance qualifications are advantageous.
• RE1 & RE5 (FAIS )
• Minimum 5 years’ experience in complaints management within insurance or financial services.
• Minimum 2 years’ experience in a supervisory support role.
• Solid knowledge of FAIS, TCF, Long-Term insurance act and Ombudsman processes.
• Understanding of policy wording, claims processes and intermediary conduct.
• Excellent written and verbal communication skills in English is essential.

Qualifications

No formal education or certifications are required for this position.