Western Cape: Director:Business Regulation (Office of the Consumer Protection) posted by Makhado Consulting

About the Role

The Director: Business Regulation at the Office of the Consumer Protection is a critical leadership role that requires a seasoned professional with expertise in business regulation, legislation, and strategic management. The successful candidate will be responsible for managing the office, developing consumer education programs, and ensuring compliance with relevant laws.

Key Responsibilities

• Manage the Office of the Consumer Protector.
• Develop and implement consumer education and awareness programmes.
• Identify, devise and implement measures to raise awareness of the existence of the OCP and services offered by it.
• Provide and maintain effective means for consumers to lodge their complaints and queries with the OCP.
• Ensure compliance with applicable laws such as Consumer Protection Act and Business Act.
• Investigate allegations of prohibited conduct in terms of the Consumer Protection Act and the Western Cape Consumer Affairs Act.
• Provide oversight over the Consumer Affairs Tribunal.
• Manage formal legal proceedings instituted within the Tribunal.
• Manage the performance of the Tribunal and ensure that performance reports are submitted to the Minister.
• Define and review on a continual basis the purpose, objectives, priorities and activities of the Directorate.
• Drive the development and management of the strategic and business plan for the Directorate.
• Evaluate the performance of the Directorate against pre-determined key measurable objectives and standards.
• Report to the DDG Economic Operations on regular basis on the activities of the Directorate and matters of substantial importance relating to operational management support.
• Monitor and ensure compliance with relevant legislation and prescripts in respect of adequate and appropriate recordkeeping of the activities of the Directorate, and of the resources (people, finances and assets) employed by it.
• Foster and promote a culture of innovation within the Directorate, and the Department.
• Diligently perform all duties assigned to the post of Director.

Requirements

• A LLB qualification (4-year B degree) as recognised by SAQA or equivalent.
• 5 years’ middle management experience.
• Proven knowledge of and working experience with the legislation, regulatory frameworks, policies, and best practices that have a bearing on the line functions.
• Proven knowledge and understanding of information systems that aid in the management of knowledge and information pertaining to the line function.
• Strategic Management: Experience in Managing a Unit or Entity such as Office of the Consumer Protector or similar.
• Knowledge or experience in Complaints management, redress for consumers or ADR, including experience of a tribunal or similar structure.
• Experience in public engagement / outreach / education / marketing in the consumer rights awareness, or a related field.
• Governance frameworks and the legal / regulatory environment.
• People and Financial Management experience.

Qualifications

None mentioned.