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Western Cape: JUNIOR HOSPITALITY MANAGER posted by Farm Manager SA

Western Cape: JUNIOR HOSPITALITY MANAGER posted by Farm Manager SA

Posted on 2025-07-16 00:00:00

Job Summary

MINIMUM REQUIREMENTS
 

  • Minimum of 3 years’ experience in a luxury hospitality environment.
  • Outstanding customer service and communication skills (spoken and written).
  • Ability to communicate effectively with people at all levels.
  • Enthusiastic, positive personality with strong relationship-building skills.
  • Exceptional multitasking and problem-solving abilities in fast-paced environments.
  • Keen eye for detail.
  • Experience in guest complaint handling and consistently going the extra mile.
  • Flexibility to work various shifts, including nights.
  • Valid driver’s license.

 
ACCOUNTABILITIES
 

  • Deliver a flawless 5-star luxury guest experience with authentic emotional connections.
  • Take ownership of guest requests, ensuring completion and satisfaction.
  • Optimise communication and adapt to support a seamless guest journey.

 
KEY RESPONSIBILITIES
 
 

  • Create personalised guest itineraries, manage bookings, and offer thoughtful recommendations.
  • Confidently handle all front desk operations, including arrivals, checkouts, and billing.
  • Provide butler services, including VIP setups and special arrangements.
  • Demonstrate knowledge of food and beverage, cocktail making, and basic cooking.
  • Drive revenue through upselling and cross-selling opportunities.
  • Communicate clearly with all teams to ensure efficient service delivery.
  • Look for opportunities to surprise and delight guests, exceeding their expectations.
  • Maintain service standards during every guest interaction.
  • Record and deliver packages for guests and colleagues accurately.
  • Ensure front hall coverage at all times to warmly welcome guests.
  • Perform room checks and ensure accommodations meet high cleanliness standards.
  • Represent the property positively in the local area to strengthen market presence.
  • Pay attention to guest preferences and update profiles accordingly.
  • Cover night shifts, including assisting with night audits.
  • Hands-on approach to ensure seamless service and operations

 
 
To apply CLICK THIS LINK and upload your CV

Click Go Apply to apply online!


View Job  Limpopo: ASSISTANT SYSTEMS AND PLANNING MANAGER posted by Farm Manager SA
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